Julie Krzesinski
Live Oak,FL
Summary
- Seasoned Warranty Administrator with over 15 years of experience, specializing in claim processing and warranty accounting. Proven track record for enhancing service delivery through meticulous documentation and problem-solving abilities.
- Working knowledge of multiple DMS software programs
- Achieved significant efficiency improvements, processing up to 2500 claims monthly.
- Ability to work remotely and independently while still being part of a team.
- Extensive knowledge of automotive dealership service and accounting departments .
- Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction.
- Adept at communicating with dealerships to obtain proper documentation and ensure claims are compliant with OEM policy and procedure.
- Pursuing a new position with long-term potential and room to grow.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Warrcloud
12.2023 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Book, code, and submit all warranty claims for payment.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintain and process up to 6 stores at one time
- Process up to 2000 claims per month.
- Maintain and reconcile accounting schedules for each store including weekly review of each account.
Warranty Administrator
TBF Jupiter Enterprises
07.2020 - 12.2023
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Book, code, and submit all warranty claims for payment.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintain up to 10 dealership's warranty processing and schedule reconciliation at one time.
- Process up to 1500 claims per month
Warranty Administrator
Sunset Automotive Group
04.2017 - 07.2020
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Book, code, and submit all warranty claims for payment.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Warranty Administrator
Conley Buick GMC
01.2013 - 04.2017
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Book, code, and submit all warranty claims for payment.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Reconcile and maintain accounting schedules identifying outstanding claims.
- Process up to 2500 claims per month.
- Post payment statements from OEM weekly
Education
High School Diploma -
Franklin Highschool
1011 School Dr, Coldwater, MI 4903605-2007
Skills
- Product expertise
- Excellent customer service
- Problem-solving abilities
- Professionalism and integrity
- Working knowledge of 6 DMS software program
Over 15 years of experience as a warranty administrator
- Ability to learn new DMS systems quickly
- Experience working remotely
- Knowledge of warranty accounting processes
- Previously certified in 4 manufacturers
- Claim processing
Timeline
Warranty Administrator
Warrcloud
12.2023 - Current
Warranty Administrator
TBF Jupiter Enterprises
07.2020 - 12.2023
Warranty Administrator
Sunset Automotive Group
04.2017 - 07.2020
Warranty Administrator
Conley Buick GMC
01.2013 - 04.2017
High School Diploma -
Franklin Highschool