Julie Kubicki
Mt. Pleasant,SC
Summary
Highly organized, versatile, and goal-driven professional with extensive experience in operations, scheduling, customer service and construction management. Equipped with proven track record of success in obtaining cost savings as well as ensuring optimum customer satisfaction. Recognized for outstanding ability to provide first-rate service and high quality deliverables; formulate action plans and address complex issues logically and effectively. Proactive team player with the ability to establish positive rapport with all levels of individuals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Investment Analyst
BADS LLC
Charleston, SC
09.2020 - Current
- Evaluate potential real estate investments, considering factors like location, market trends, and property condition; currently manage a value of $9 million in real estate assets
- Develop detailed financial models to assess the profitability and viability of investment opportunities
- Stay informed about local and global real estate market trends to make informed investment decisions
- Negotiate terms of property acquisitions, financing, and other relevant agreements to secure favorable deals
- Conduct thorough due diligence, including inspections, title searches, and legal assessments, to mitigate risks
- Oversee and manage a portfolio of real estate assets, optimizing performance and maximizing returns
- Identify and assess potential risks associated with investments, implementing risk mitigation strategies as needed
- Effectively communicate with investors, partners, and other stakeholders, providing updates and addressing concerns
- Source and hire property management teams in invested areas and review monthly reporting and issues as they arise
- Adjust investment strategies based on changes in market conditions, economic trends, and other relevant factors
- Develop and implement strategies to enhance the value of properties within the portfolio through renovations, improvements, or repositioning
- Cultivate and expand a network of industry professionals, brokers, contractors and other contacts to stay informed and identify new opportunities
- Maintain accurate and organized records of transactions, contracts, and other important documents.
Customer Care Manager
Pulte Group
Charleston, SC
01.2019 - 09.2020
- Worked closely with management team to set goals and objectives for the department
- Lead root cause analysis holding trade partners accountable for workmanship and contractual obligations
- Maintained accurate records of all repairs conducted under the terms of various warranties
- Reviewed incoming requests for coverage under existing warranties and determined eligibility based on terms outlined in policy documents
- Collaborated with other departments to develop strategies for reducing warranty costs while maintaining high levels of customer satisfaction
- Build and maintain positive and healthy relationships
- Negotiate costs and procure trade contractors on an as needed basis
- Highly recognized for superior customer satisfaction while providing cost savings and decreasing spend
- Increased NPS (Net Promoter Score) from 5 to 72 and recognized for achieving optimal results
- Received Customer Care Manager of the Year (2019) and several Quarterly Awards.
Operations Manager
Nu Tone Inc
Las Vegas, NV
07.2013 - 12.2018
- Effectively administer and explain all job responsibilities to reporting staff to include office and field personnel
- Organize and facilitate periodic training and cross-training sessions for reporting staff
- Maintain active involvement in sales activity; identify new business opportunities; conceptualize plans; and investigate direct competitors
- Employ keen attention to detail in examining and completing all reports issued by financial institutions, which include weekly and past due repair reports
- Created reporting systems to track departmental progress against goals and objectives
- Implemented workflow automation tools that increased productivity by 25%
- Evaluated potential risks associated with proposed changes in operations processes
- Conducted comprehensive analysis of performance metrics to identify areas of opportunity and drive continuous improvement.
Scheduling Specialist
Nu Tone Inc
Las Vegas, NV
07.2009 - 07.2013
Customer Service Rep
Kimball Hill Homes
Las Vegas, NV
03.2006 - 03.2009
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Documentation review
- Microsoft word
- Microsoft excel
- English
- Emerging Markets
- Customer Relations Abilities
- Schedule Management Expertise
- Calendar Management
- Workflow Optimization
- Deadline Adherence
- Attention to Detail
- Problem-Solving
Accomplishments
- Customer Care Manager of the Year
- Quarterly Award Customer Care Manager
Certification
- Project Scheduling and Cost Control
- Conflict Resolution and Negotiation
- Customer Service Excellence
- Time Management and Organization
- Critical and Creative Thinking
- Microsoft Office
References
References available upon request.
Timeline
Investment Analyst
BADS LLC
09.2020 - Current
Customer Care Manager
Pulte Group
01.2019 - 09.2020
Operations Manager
Nu Tone Inc
07.2013 - 12.2018
Scheduling Specialist
Nu Tone Inc
07.2009 - 07.2013
Customer Service Rep
Kimball Hill Homes
03.2006 - 03.2009