Julie Lacombe
Highlands,TX
Summary
With a proven track record at Mycare Medical, I excel in EHR system optimization and training, enhancing operational efficiency by over 30%. My expertise in workflow optimization, coupled with exceptional teamwork and collaboration skills, ensures high-quality control and effective knowledge transfer, positioning me as a valuable asset to any healthcare team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EHR Support and Training
Mycare Medical
Baytown, TX
10.2023 - 01.2025
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Trained staff members on best practices when entering or retrieving information from an electronic health record system.
- Performed regular maintenance checks on all hardware components associated with the EHR system.
- Tested new features prior to their release into production environments in order to ensure quality control standards are met.
- Resolved technical issues with EHR systems by providing customer service support to end-users.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Conducted workshops, webinars, and one-on-one sessions to train users on how to use the EHR system.
- Provided guidance on how to use and troubleshoot common EHR systems.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Reviewed current workflow processes in order to recommend changes that can increase efficiency when using an electronic health record system.
- Monitored user access rights within the system to ensure compliance with security protocols.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Developed and implemented training plans for EHR support specialist staff.
Lead Medical Assistant
MyCare Medical Group
Baytown, TX
07.2011 - 10.2022
- Organized charts, documents and supplies to maintain team productivity.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Changed dressings on wounds to prevent infection and check for healing.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Scheduled appointments for patients via phone and in person.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Positioned patients properly during examination or treatment for comfort and safety.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative staff by processing payments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Provided guidance and support for new employees during their orientation period.
Education
Associate of Science -
San Jacinto College
Pasadena, TXSkills
- Spreadsheet tracking
- Presentations
- File systems maintenance
- Research
- Scheduling
- Analytics
- Multitasking and organization
- Goal-oriented mindset
- Tech-Savvy
- Public speaking
- Workflow optimization
- Website management
- Computer skills
- Professionalism and etiquette
- Teamwork and collaboration
- Fast learner
- Attention to detail
- Data entry
- Microsoft Office Suite
- Research and analysis
- Billing and coding
- Telephone etiquette
- Verbal and written communication
- Quality control
- Data management
Certification
- Certified Medical Assistant
- CPR Certified
Timeline
EHR Support and Training
Mycare Medical
10.2023 - 01.2025
Lead Medical Assistant
MyCare Medical Group
07.2011 - 10.2022
- Certified Medical Assistant
- CPR Certified
Associate of Science -
San Jacinto College
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