Julie Landaverde
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Customer Account Manager
Barry Callebaut
09.2022 - Current
- Collaborated with our sale and sales support teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to all emails in a timely manner, identifying and assessing clients' needs, and resolving problems.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Used SalesForce and SAP to keep accurate records pertaining to inventory and tracking orders.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN CANYON VETERINARY HOSPITAL
06.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicate with ease and a natural style with owners/clients through online messaging via chat, and telephone calls to schedule appointments, ensuring all necessary steps are completed prior to scheduled appointments and procedures
- Effectively communicate with co-workers and doctors at time of client/patient check-in
- Cleaned and sanitized exam rooms after each appointment to ensure all pets have a clean & safe experience at our hospital
- Optimally utilized the CSR List on daily basis - online communication for pet owners to inquire or message directly to the staff and/or doctors, with timely responses
- Ensured all opening and closing procedures were completed, exam rooms and office were clean, and daily money transactions were balanced.
VISUAL COMMUNICATIONS PROJECT CONSULTANT
FASTSIGNS
06.2016 - 05.2021
- Achieve clients' needs from start of design to quality-controlled finish with 95% customer satisfaction rate
- Consistently exceed monthly sales goal of $20K
- Create dependable relationships with clients and retain their business with 5-year average
- Proven skill in analyzing situations and making timely decisions in areas of accountability
- Interact extensively with customers via email and phone, utilizing profound customer service skills.
CUSTOMER SERVICE REPRESENTATIVE
CASABLANCA BRIDAL
01.2014 - 09.2015
- Collaborated in designing custom bridal gowns with store owners averaging $5k each
- Processed and distributed 50+ fax orders daily
- Specialized in quality control to ensure correct style, size, and colors with 98% customer satisfaction
- Established strong relationships with bridal store owners to secure ongoing business.
SMALL BUSINESS CUSTOMER SERVICE/RELATIONSHIP SPECIALIST
BANK OF AMERICA
10.2006 - 10.2012
- Created effortless, professional experiences with new and existing small business clients using banking tools to ensure efficiency
- Excelled in communication with roughly 200 inbound/outbound sales calls in a fast-paced call center environment
- Meticulous typing with accuracy of large volumes of data, and to query accounts while business clients are on the phone
- Managed book of business by achieving bi-monthly banking reviews for preferred clients
- Continuously attained 70% one-call resolution with all clients
- Received 'Top Performer' at site seven times, out of 150 employees
- Earned multiple awards for perfect score on customer satisfaction surveys.
Education
DEVRY UNIVERSITY
High School Diploma -
ORANGE HIGH SCHOOL
01.1996
Skills
- CRM - Customer Relationship Management Software
- SalesForce
- SAP
- Detail Oriented
- Small Business Relationship Builder Trainer
- Face-Paced Call Center
- Inbound/Outbound Sales
- Excellent Telephone and Customer Service Skills
- Active Listener
- Exceptional Communicator
Timeline
Customer Account Manager
Barry Callebaut
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN CANYON VETERINARY HOSPITAL
06.2021 - 01.2022
VISUAL COMMUNICATIONS PROJECT CONSULTANT
FASTSIGNS
06.2016 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
CASABLANCA BRIDAL
01.2014 - 09.2015
SMALL BUSINESS CUSTOMER SERVICE/RELATIONSHIP SPECIALIST
BANK OF AMERICA
10.2006 - 10.2012
DEVRY UNIVERSITY
High School Diploma -
ORANGE HIGH SCHOOL