Julie LaPiana Evarts

Customer Service

• Oversaw customer service team training and development.
• Developed strong relationships with customers to support needs and solicit feedback on service improvements.
• Implemented standard operating procedures to create consistent service levels for order processing, shipping, billing and customer care.
• Led and developed team of associates providing top-tier customer service to diverse customers by monitoring orders processing and answering questions.
• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Oversaw business-wide changes to modernize procedures and organization.
• Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
• Implemented Customer Service team plans, clarified roles of members and introduced new processes to boost quality across departments.
• Resolved client issues quickly, decreasing customer complaints by 45%
• Managed customer review program.

Operations

• Co-Led 7-member manufacturing and product operations and distribution team.
• Developed and implemented process flow improvement and standardization projects.
• Designed and implemented improved meal packaging to improve customer experience.

Coaching

• Provided individual health coaching to help clients optimize personal choices.
• Monitored, tracked and reported on individual progress with wellness plans.
• Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
• Improved success of program by making proactive adjustments to operations.
• Developed individual Coaching program from ground up, laying out framework and defining roles.
• Designed RebootRx Diabetes Management Program

Clinical Trials

• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• Created Coaching material for clinical trial patients, personally Coached all of clinical trial patients.
• Collected data and followed research protocols, operations manuals and case report form requirements.
• Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
• Coordinated clinical trials focused on disorders such as Breast Cancer, Myeloma, Prostate Cancer and Depression.
• Collaborated with on-site directors, operations managers and supervisors on engineering projects.
• Author and Co-Investigator for clinical trial with leading medical institution.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Distributed learning materials such as handouts, videos and supplemental activities.

Culinary

• Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.
• Coached individuals on methods for managing chronic diseases with effective dietary plans.
• Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
• Supported student interns and their college program objectives
• Developed and assign student inten projects

IT

• Worked with teams from other projects and departments to create apps and data driven by customer input.
• Delivered weekly progress report to executive staff and informed applicable parties of upcoming milestones.
• Led highly productive team of developers in mobile app creation cycle for consumer market.
• Successfully integrated push notifications into apps, bolstering user engagement.

Marketing

• Developed campaigns and specific marketing strategies for clients.
• Created and Implemented "Road Athlete Program - fueled by Plantable" for SiriusXM Radio, the Tim Ridley Show and the St. Christopher's Truckers Relief Fund.
• Coached program participants live, on air each week for 6 weeks.
• Coordinated with social media, public relations and other teams to execute product introductions.
• Wrote engaging and successful marketing, advertising and website copy.
• Created educational videos for social media
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Partnered with graphics team to prepare, design, implement and measure success of campaigns.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

• Designed and built the agency Health Management program
• Implemented wellness programs for groups from 6 to 6000 employees
• Maintained relationships with insurance carriers to share their wellness offerings with our clients
• Liaised with local hospital systems in order to support the need of our clients.
• Hosted employee facing lunch and learn, video and written educational maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained a deep understanding of the payer landscape.
• Held quarterly claim analysis reviews.
• Educated and mentored sales staff of >50 on sales of the Health Management Platform.
• Maintained high standards of customer service by building relationships with clients.
• Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

NICU / ED / Newborn Nursery

• Ordered and interpreted diagnostic tests to develop and implement treatment plans.
• Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Educated patients on treatment options, medical needs and non-medical options for treatments and therapy.
• Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
• Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
• Coordinated with physicians, specialists and other medical staff to develop treatment plans for chronic conditions.
• Discussed care plans with patients and explained test results and proper use of medications.
• Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
• Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
• Educated patients and caregivers on healthcare protocols and processes.
• Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
• Recorded patient medical history, applicable test results and vitals into medical records.
• Provided medical services and care to patients with chronic and acute conditions.
• Conducted screenings, diagnostic treatment and rehabilitative services on primary health care team.

NICU / PICU / ED / Labor & Delivery / Gen. Peds

• Helicopter Transport Team
• Newborn and Pediatric Transport
• Ordered and interpreted diagnostic tests to develop and implement treatment plans.
• Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Educated patients on treatment options, medical needs and non-medical options for treatments and therapy.
• Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
• Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
• Coordinated with physicians, specialists and other medical staff to develop treatment plans for chronic conditions.
• Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
• Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
• Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
• Strictly adhered to all HIPAA regulations.
• Supported patients in maintaining prescribed regimen of care.
• Discussed proposed surgical procedures, risk and potential complications with supervising physician and patient to obtain proper patient informed consent.

NICU / ED / Newborn Nursery

• Ordered and interpreted diagnostic tests to develop and implement treatment plans.
• Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Educated patients on treatment options, medical needs and non-medical options for treatments and therapy.
• Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
• Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
• Coordinated with physicians, specialists and other medical staff to develop treatment plans for chronic conditions.
• Discussed care plans with patients and explained test results and proper use of medications.
• Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
• Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
• Educated patients and caregivers on healthcare protocols and processes.
• Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
• Recorded patient medical history, applicable test results and vitals into medical records.
• Provided medical services and care to patients with chronic and acute conditions.
• Conducted screenings, diagnostic treatment and rehabilitative services on primary health care team.