Julie LaPlant
Lonsdale,MN
Summary
Skilled in HIPAA compliance and customer service, I enhanced patient satisfaction at Boynton Health Care Center by streamlining registration processes and effectively resolving insurance inquiries. Leveraging strong communication skills, I also improved claim resolution efficiency at EMPI, fostering positive patient experiences and promoting seamless billing operations.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Boynton Health Care Center
06.2011 - Current
- Assisted patients with registration processes, verifying personal information and insurance details.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Medical Billing Specialist
EMPI
06.2004 - 06.2011
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Education
Columbia Heights High School
COLUMBIA HEIGHTS, MNSkills
- Customer service
- HIPAA compliance
- Insurance
- Verbal and written communication
- Phone etiquette
Timeline
Patient Service Representative
Boynton Health Care Center
06.2011 - Current
Medical Billing Specialist
EMPI
06.2004 - 06.2011
Columbia Heights High School
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