Julie Laplante
Kapaa,HI
Summary
Responsible, reliable, and organized individual proudly offering 20 years of hospitality experience creating repeat clientele through consistent, professional customer service.
Skilled at managing multiple priorities with a positive attitude with a passion for creating memorable guest experiences.
Detail oriented team player dedicated to creating inviting environment for both guests and staff while maintaining accurate cash handling, sales reporting and inventory control.
Overview
21
21
years of professional experience
Work History
Bar Manager
BV'S Bourbon & Ale House
01.2024 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food and Beverage Supervisor
Marriott Vacations Worldwide
11.2021 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Planned and executed promotions and special events in close collaboration with management.
- Created new recipes, outlined steps, and trained staff on correct preparation.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Ensured smooth bar operation by promptly addressing any equipment malfunctions or maintenance needs.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Bartender
BV'S Bar And Grill
11.2020 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Davidson Hospitality Company
10.2010 - 01.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Upheld strict regulations for safe alcohol service and food safety.
Lead Bartender
Aqua-Aston Hopitalty
11.2016 - 11.2021
- Trained Multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender
Aqua-Aston Hospitality
10.2010 - 11.2016
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Server
Courtyard By Marriott
10.2003 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
A-N Morin
Quebec, Canada06.1997
Skills
- Bar Management
- Training and Mentoring
- Problem-Solving
- Vendor Relationship Management
- Quality Assurance
- Inventory Control
- POS Terminal Operation
- Menu development
- Customer Service
- Money Handling
- Scheduling Staff
- Payroll Administration
Languages
French
Native or Bilingual
Timeline
Bar Manager
BV'S Bourbon & Ale House
01.2024 - Current
Food and Beverage Supervisor
Marriott Vacations Worldwide
11.2021 - Current
Bartender
BV'S Bar And Grill
11.2020 - 01.2024
Lead Bartender
Aqua-Aston Hopitalty
11.2016 - 11.2021
Bartender
Davidson Hospitality Company
10.2010 - 01.2023
Bartender
Aqua-Aston Hospitality
10.2010 - 11.2016
Server
Courtyard By Marriott
10.2003 - 10.2010
High School Diploma -
A-N Morin
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