Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations
Remained informed about changing wine and cocktail menu to confidently offer personalized recommendations tailored to each guest's preferences
Sales Manager
Violet Bakery
01.2022 - 05.2023
Managed all cake sales including weddings, everyday celebrations and VIP custom cake orders
Streamlined sales processes for improved efficiency, resulting in average 34% higher sales per month from year prior
Collaborated daily with head chef and kitchen team to ensure optimal teamwork and healthy workplace environment
Oversaw inventory levels for back-end cake sales ensuring necessary items were consistently in stock
Built long-lasting client relationships through excellent customer service
Served customers in bakery when shop help was needed
Server
Bohemian Grove
06.2012 - 07.2014
Maintained clean and welcoming dining environment for guest comfort and enjoyment
Elevated guest experience by anticipating their needs proactively throughout their visit
Bussed and reset tables to keep dining room and work areas clean
Served food and beverages promptly with focused attention to customer needs
Demonstrated professionalism and discretion while providing service to high-profile clientele, respecting their privacy and ensuring seamless dining experience without attracting undue attention
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Education
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA
06.2016
Associate of Arts - Social and Behavioral Sciences