Julie Larson
Weaverville,NC
Summary
Proactive Personal Care Assistant eager to apply aptitude for building client rapport through compassionate care and communication. Dedicated to resolving client challenges by creating foundation of healthy habits to increase independence and comfort. Committed to progressing clients' journeys to optimal treatment outcomes.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused telephone operator skilled in responding to customer inquiries. Adept at using switchboard software to facilitate front desk procedures. .
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Homeinsteadseniorcareonline
Asheville, North Carolina
01.2024 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Took calls for the client with hearing aids
- Help with exercise for both the body and mind
- Run errands and doctor visits if family cannot.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
Produce Associate
Publix
Weaverville , NC
04.2022 - 12.2023
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Participated in weekly team meetings to discuss current promotions, sales goals, new products.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Communicated with other departments regarding product availability or special order requests.
- Restocked shelves with new merchandise as it arrived in the storeroom.
- Assisted in setting up promotional displays in the department.
- Lifted heavy boxes of produce when required during stocking activities.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Responded to online or telephone requests for information and assistance.
- Provided customer service support to clients, vendors, and visitors in person or over the phone.
Drive-Thru Cashier
Sonic
Weaverville , NC
10.2019 - 11.2021
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted in training new employees on restaurant procedures and policies.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Prepared drinks, ice cream and other special items to complete food orders.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Madison Early College High School
Marshall05-2023
Some College (No Degree) - Behavioral Aspects of Health
Asheville Buncombe Technical Community College
Asheville, NCSkills
- Medication Management
- Care plan implementation
- Housekeeping
- Compassionate patient care
- Emotional Support
- Incapacitation care
- CPR Certified
- Light Housekeeping
- Compassionate Caregiving
- Observational skills
- Client Transportation
- Direct Patient Care
- Adaptable under pressure
- Household organization
- Personal Hygiene Assistance
- Client Relationship Management
- Calm Under Pressure
- Research
- Problem Resolution
- Microsoft Word
- Attention to Detail
- Computer Skills
- Customer Service
- Conflict Resolution
- Dependable and Responsible
- Basic Math
- Time Management
- Social Perceptiveness
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Personal Care Assistant
Homeinsteadseniorcareonline
01.2024 - Current
Produce Associate
Publix
04.2022 - 12.2023
Drive-Thru Cashier
Sonic
10.2019 - 11.2021
High School Diploma -
Madison Early College High School
Some College (No Degree) - Behavioral Aspects of Health
Asheville Buncombe Technical Community College