Julie Lawrence
Bend
Summary
Professional with background in customer interactions, social media and small business operations. Highly skilled in communication and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Business Owner
Self-employed
02.2024 - Current
- Owner of Camp Coffee Co.; a mobile craft coffee cart catering service in Central Oregon.
- Establishes strong customer relationships through excellent communication and attentive service.
- Strengthens company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Runs 100% of the behind the scenes operations: Social media, client invoices, generating leads, marketing, responding to emails, booking events, ordering supplies, etc.
- Enhanced the overall aesthetic of the coffee cart, resulting in positive reviews and increased business.
Etsy Shop Owner
Self-employed
12.2020 - Current
- Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
- Maintained accurate financial records for tax reporting purposes while adhering to regulatory guidelines.
- Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
- Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
- Utilized social media platforms to promote the shop and engage with potential customers, driving traffic back to the store.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
- Fulfilled orders accurately while maintaining attention-to-detail in packaging design elements which contributed positively towards branding efforts.
- Managed day-to-day business operations.
Independent Consultant
BeautyCounter
03.2020 - 04.2024
- Fostered strong client relationships and enhanced client satisfaction by providing personalized consultations and product recommendatione.
- Provided excellent after-sales support, addressing any concerns or questions from clients promptly and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customer care, business mentorship, content creation, social media marketing and recruiting.
Education
Bachelor of Science - Christian Behavioral Science
California Baptist University
Riverside, CA12-2018
Skills
- Customer service
- Customer relations
- Entrepreneurial personality
- Relationship building
- Team collaboration and leadership
- Social media marketing
- Small business operations
- Social media content creation
- Adaptable
Timeline
Business Owner
Self-employed
02.2024 - Current
Etsy Shop Owner
Self-employed
12.2020 - Current
Independent Consultant
BeautyCounter
03.2020 - 04.2024
Bachelor of Science - Christian Behavioral Science
California Baptist University
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