Julie Lawson
Chesterfield,MO
Summary
Highly communicative professional with more than 25 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
34
34
years of professional experience
Work History
Loss Prevention Representative, Club Concierge
Ritz-Carlton, St. Louis
07.1998 - Current
- Fostered a strong working relationship with the hotel team to ensure all employees understood the role of loss prevention and adhered to established policies and procedures.
- Responded swiftly to emergency situations involving safety threats or criminal activity within the hotel, ensuring minimal disruption or harm to people present at that time.
- Monitored hotel entrances and exits, identifying suspicious activity and preventing potential thefts.
- Collaborated with management and staff to create a safe and secure environment for guests and associates.
- Maintained a secure environment for guests and associates by enforcing company policies and procedures.
- Collaborated with other loss prevention officers to share best practices, improving overall team effectiveness.
- Enhanced hotel safety by identifying potential hazards and addressing them promptly.
- Provided exceptional customer service while maintaining vigilance for potential security threats.
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Completed incident reports and activity logs for accurate, current records.
- Provided exceptional service to VIP guests by anticipating their needs and offering personalized attention throughout their stay.
- Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
- Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
- Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Maintained high level of professionalism and discretion when dealing with guests.
Special Education Teacher
Special School District Of St. Louis County
08.1990 - 05.2009
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Taught students across multiple classifications and degrees of special needs.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
High School Diploma -
Ladue Horton Watkins High School
St Louis, MO05.1986
Education
University of Kansas
Lawrence, KSBachelor of Arts - Education
Webster University
St Louis, MO05.1990
Master of Arts - Education
Lindenwood University
Saint Charles, MO08.2006
Skills
- Integrity and Honesty
- CCTV Monitoring
- Incident Reporting
- Surveillance techniques
Timeline
Loss Prevention Representative, Club Concierge
Ritz-Carlton, St. Louis
07.1998 - Current
Special Education Teacher
Special School District Of St. Louis County
08.1990 - 05.2009
High School Diploma -
Ladue Horton Watkins High School
Education
University of Kansas
Bachelor of Arts - Education
Webster University
Master of Arts - Education
Lindenwood University
Similar Profiles
Robb WilliamsRobb Williams
Director of Services at The Ritz-Carlton St. LouisDirector of Services at The Ritz-Carlton St. Louis
Steven FloresSteven Flores
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Grant SummersGrant Summers
Outside Service Attendant at The Ritz Carlton Golf Club OrlandoOutside Service Attendant at The Ritz Carlton Golf Club Orlando
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture
Jacob FrameJacob Frame
Sand Volleyball Club Social Media Manager at Self EmployedSand Volleyball Club Social Media Manager at Self Employed