Julie Lehr
Alva,OK
Summary
Determined Academic Advisor accomplished at ensuring students meet educational requirements and talented at advising students on degree-specific programs. A superior grasp of academic advising principles. Strong communication and interpersonal abilities with a flexible schedule. Dedicated Academic Advisor with expertise in academic advisement, student support, and enrollment planning. Proven ability to develop educational plans and monitor student performance, driving academic success and fostering student empowerment.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Academic Advisor/Learning Coach
Northwestern Oklahoma State University
Alva, OK
03.2022 - Current
- Provided academic advisement to students on degree requirements, course selection and university policies.
- Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
- Monitored student performance and provided guidance for improvement where needed.
- Advised students on a variety of issues, including financial aid opportunities, tutoring services and study abroad programs.
- Attended conferences, seminars and professional development sessions related to higher education advising practices.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Developed and implemented creative lesson plans to engage students in active learning.
- Maintained accurate records of student attendance, grades, and assessment results.
Generalist Insurance Representative
Fitzsandworth State Farm
Kirkland, Washington
05.2021 - 03.2022
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Improved office operations, maintaining records, tracking data, and promoting clear internal communications.
- Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.
Insurance Sales Agent
Ideal Concepts Inc.
Allentown, PA
07.2020 - 05.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Travel Agent
McClure Travel Agency
Alva, OK
10.2019 - 05.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Customer Service Representative
Steph Eaton State Farm
Alva, OK
09.2017 - 10.2019
- Answer phones, scan and file documents.
- Call in claims and follow up as needed.
- Work any tasks assigned in ECRM.
- Sell vehicle loans as needed.
- Add and trade out vehicles.
- Help all customer with any questions.
- Work any changes on policies that are needed.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details in ECRM to track requests, document problems and record solutions offered.
Administrative Assistant
Hampel Oil
Alva, OK
02.2014 - 09.2017
Fitzsandworth
- Work in SAP with ticket orders from the field.
- Process new orders such as tank sets and moves on locations.
- Answer phones.
- Complete new tickets and upload on the system for the crew to get done in the field.
- Maintain a filing system for tickets, bills, hazmats, and driver inspection sheets.
- Maintain current pumper information for all locations in the system.
- Take tickets to Sandridge for signatures and pick up those done to finish the billing process.
- Work with the branch manager and dispatch to ensure that all orders are taken care of in a timely manner.
- Help customers who come in needing product at that specific time.
- Oversee the upload system in SAP to ensure that the driver's I-pad systems are entering data in correctly.
- Then upload the information into Dispatch and deliver the items so that products may be billed out.
- Perform other duties as assigned.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Arranged rapid office equipment repair and maintenance with vendors.
International Student Advisor
Northwestern Oklahoma State University
Alva, OK
06.2008 - 02.2014
- Provide international student recruitment, maintaining application procedures.
- Provide acceptance to university and issues I-20 (Immigration document enabling student to obtain their student visa).
- Coordinate travel arrangements to Social Security Office, to and from airports, and for various personal transportation needs.
- Coordinate activities for international students.
- Maintain SEVIS reporting requirements.
- Serve as Advisor for International Student Association.
- Assist in international student adjustment to University and local culture.
- Coordinate Tuberculosis testing with Woods Count Health Department.
- Maintain effective web pages for international student recruitment and assistance to current international students.
- Assign scholarships and tuition waivers to eligible international students.
- Oversee annual world foods dinner.
- Provide academic advisement of new freshman international students.
- Serve as permanent member of Diversity Committee.
- Maintain membership in National Association of Foreign Student Advisors.
- Assist international students in applying for authorization to work off campus.
- Provide information to international students on changing immigration issues.
- Perform other activities as needed.
- Established relationships with agencies in other countries to recruit international students.
- The international student population went from 30 students to over 110 students.
Education
Master of Education - Adult Education Management & Administration
Northwestern Oklahoma State University
2007
Bachelor of Science - Mass Communications
Northwestern Oklahoma State University
2005
Skills
- Conflict Resolution
- Data Entry
- MS Office
- Good listening skills
- Office management
- Administrative Abilities
- Excellent Oral and Written Communication
- New Student Orientation
- Student Support
- Enrollment Planning
- Academic advisement
- Collaborative Mindset
- Organizational Skills
Certification
Inside Track Coach Certification
Affiliations
- National Academic Advising Association (NACADA)
- Oklahoma Academic Advising Association (OACADA)
Timeline
Academic Advisor/Learning Coach
Northwestern Oklahoma State University
03.2022 - Current
Generalist Insurance Representative
Fitzsandworth State Farm
05.2021 - 03.2022
Insurance Sales Agent
Ideal Concepts Inc.
07.2020 - 05.2021
Travel Agent
McClure Travel Agency
10.2019 - 05.2020
Customer Service Representative
Steph Eaton State Farm
09.2017 - 10.2019
Administrative Assistant
Hampel Oil
02.2014 - 09.2017
International Student Advisor
Northwestern Oklahoma State University
06.2008 - 02.2014
Master of Education - Adult Education Management & Administration
Northwestern Oklahoma State University
Bachelor of Science - Mass Communications
Northwestern Oklahoma State University