Julie Lemke
Maple Grove,MN
Summary
Dynamic leader with a proven track record at U.S. Bank, enhancing branch operations and customer satisfaction through strategic management and excellent service. Skilled in Branch Operations Management and Relationship Building, I excel in driving team performance and achieving sales targets. Committed to regulatory compliance and staff development, I consistently exceed business objectives.
Overview
23
23
years of professional experience
Work History
Branch Manager
U.S. Bank
02.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Branch Manager
Woodforest National Bank
06.2018 - 02.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
New Home Sales Consultant
Rockford Homes
02.2009 - 10.2017
- Engaged visitors, established a relationship and determined their home buying needs by utilizing the Company's selling philosophy
- Through self generated or referred leads, sell, processes and closed homes in accordance with company business plans
- Traveled throughout the local community, self-generating leads from Realtor/Co-Broker businesses, referrals and self-prospecting
- Developed an in-depth knowledge of the competitive marketplace, including product, site, local community, sales,
- Accompanied visitors through the Welcome Home Centers, models, and inventory homes answering questions and providing information about the community and discussing features of the home
- Provided timely and consistent follow-through with customers from initial contact; the purchase and financing process, through all closing and post closing activities
- Maintained accurate records of all communications during this process
- Participated in weekly sales meetings reviewing neighborhood status and sales strategies
- Monitor and record daily customer traffic utilizing company designated
- Responsible for maintaining the condition of the Welcome Home Center, models and inventory homes communicating with field and office staff of maintenance issues and ensuring issues are resolved
- Participate in the homeowner meetings
Realtor
Realty Executives Exceptional Service
10.2006 - 02.2009
- Listed and Marketed Beazer Homes Inventory Homes
- Worked with the President of the Columbus division to sell remaining product as they exited the Columbus operations in a declining real estate market.
- Held open houses, designed marketing material and worked to build relationships with buyers
- Negotiated sales contracts.
Sales Manager
Beazer Homes
02.2002 - 10.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Franklin University
Columbus, OHSkills
- Branch Operations Management
- Customer Service
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Verbal/written communication
- Employee Development
- Decision-Making
- Relationship Building
- Team Player
- Sales management
- Staff Development
- Sales professional
- Staff recruitment
- Business Development
- Interviewing and Hiring
- Goals and performance
- Sales Planning
- Sales expertise
- Conflict Resolution
- Friendly
- Banking
- Approachable
- Community Relations
- Regulatory Compliance
- Team Building Leadership
- Critical Thinking
- Customer relationship development
- Know Your Customer
Timeline
Branch Manager
U.S. Bank
02.2020 - Current
Branch Manager
Woodforest National Bank
06.2018 - 02.2020
New Home Sales Consultant
Rockford Homes
02.2009 - 10.2017
Realtor
Realty Executives Exceptional Service
10.2006 - 02.2009
Sales Manager
Beazer Homes
02.2002 - 10.2006
Franklin University