Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Loewen

Eugene

Summary

Dynamic Accounts Receivable Clerk with a proven track record at Lanz Cabinets, excelling in collections and dispute resolution. Adept at utilizing financial software to enhance accuracy and efficiency, while delivering exceptional customer service. Recognized for improving cash flow monitoring and fostering strong client relationships, driving increased loyalty and repeat business.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Clerk

Lanz Cabinets
07.2016 - 07.2018
  • Assisted customers with inquiries and concerns through various communication channels.
  • Learned to utilize customer relationship management (CRM) systems for tracking interactions.
  • Adapted quickly to new products and services, enhancing customer knowledge and support.
  • Provided accurate information regarding company policies and procedures to ensure customer satisfaction.
  • Collaborated with team members to resolve complex issues efficiently and effectively.
  • Supported team initiatives aimed at improving overall customer experience and service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Payroll Administrator

Umpqua Roofing
01.2010 - 09.2010
  • Processed payroll for employees, ensuring timely and accurate compensation.
  • Maintained employee records, updating changes in status and benefits as needed.
  • Assisted in resolving payroll discrepancies through investigation and communication with staff.
  • Utilized payroll software to input data, streamline payroll processing, and enhance accuracy.

Cash Office Associate

Office Depot Inc
01.2006 - 01.2008
  • Processed daily cash receipts and transactions with accuracy and efficiency.
  • Assisted in balancing cash registers and preparing cash deposits for secure transport.
  • Maintained organized records of financial transactions to ensure compliance and accuracy.
  • Collaborated with team members to streamline cash handling procedures and improve efficiency.
  • Monitored inventory levels of cash office supplies, ensuring timely restocking as needed.
  • Trained new associates on cash office protocols and best practices for transaction processing.
  • Resolved discrepancies in cash reports by conducting thorough investigations and reconciliations.
  • Implemented organizational improvements within the cash office to enhance workflow effectiveness.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Performed daily cash reconciliations to determine accuracy of financial reports.

Assistant Manager of Copy and Print Center

Office Depot Inc
01.2006 - 01.2008
  • Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
  • Coordinated team schedules to optimize resource allocation and coverage.
  • Implemented inventory management strategies to enhance product availability.
  • Trained staff on customer service best practices to improve client interactions.
  • Developed staff training materials, fostering a culture of continuous learning.
  • Collaborated with management on promotional strategies, driving increased foot traffic.
  • Resolved customer inquiries and concerns, maintaining high levels of service excellence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

Office Depot Inc
01.2005 - 01.2008
  • Assisted customers with inquiries and concerns through various communication channels.
  • Learned to utilize customer relationship management (CRM) systems for tracking interactions.
  • Adapted quickly to new products and services, enhancing customer knowledge and support.
  • Provided accurate information regarding company policies and procedures to ensure customer satisfaction.
  • Collaborated with team members to resolve complex issues efficiently and effectively.
  • Supported team initiatives aimed at improving overall customer experience and service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - General Studies

Lane Community College
Eugene, OR
06.2010

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Statement review
  • Bank deposits
  • Financial reporting
  • Financial records and reporting
  • Attention to detail
  • Accounts receivable software
  • Dispute resolution
  • Generally accepted accounting principles
  • Information gathering and analysis
  • Account monitoring
  • Audit support
  • Financial software
  • Payment negotiations
  • Problem-solving
  • Accounts reconciliation
  • Debt collection
  • Receivables management
  • Aging report analysis
  • Data entry and management
  • Invoice and payment processing
  • Cash flow monitoring
  • Payment allocation
  • Payment questions
  • General ledger maintenance
  • Receivables forecasting
  • Accounts receivable
  • Customer service support
  • Account reconciliation
  • Credit and collections
  • Invoicing proficiency

Timeline

Accounts Receivable Clerk

Lanz Cabinets
07.2016 - 07.2018

Payroll Administrator

Umpqua Roofing
01.2010 - 09.2010

Cash Office Associate

Office Depot Inc
01.2006 - 01.2008

Assistant Manager of Copy and Print Center

Office Depot Inc
01.2006 - 01.2008

Customer Service Representative

Office Depot Inc
01.2005 - 01.2008

Associate of Science - General Studies

Lane Community College

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Julie Loewen