Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Julie Lopez

Pleasantville,New Jersey

Summary

Enthusiastic Store Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily operations and training. Motivated to learn, grow and excel with Barnes & Noble. Skilled at running stores in urban areas and familiar with the challenges that arise.

Overview

17
17
years of professional experience

Work History

Store Manager

Barnes & Noble
09.2021 - 03.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Brought shrink down to .51%
  • Completed point of sale opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings

Assistant Store Manager

Barnes & Noble
11.2016 - 09.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Worked with team members and METRO one to reduce shrink.
  • Interviewed and hired new team members using Talent Gateway.
  • Created schedules using Dayforce,
  • Maintained morale during difficult situations.

Store Manager

Family Dollar
03.2013 - 11.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

VIP Services Coordinator

Caesars Entertainment
02.2006 - 12.2012
  • Provided world-class customer service for Diamond and Seven Star players who frequented all properties owned by Caesars Ent. on the East Coast.
  • Reserved suites for guests.
  • I made reservations for guests at various 5-star restaurants.
  • I was responsible for comping tickets to events and special services including services at Red Door Spa.
  • I made sure that transportation was provided for guests for the duration of their stay.

Education

High School Diploma -

Pleasantville High School
Pleasantville, NJ
06.1998

Skills

  • Motivational Leadership
  • Project Requirements
  • POS Inventory System Operation
  • Store Merchandising
  • Shipment Processing
  • Cash Management
  • Operational Efficiency
  • Customer Service Process Improvement
  • New Display Creation
  • Sales Tracking
  • Performance Goals
  • Employee Training
  • Business Development and Planning

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Barnes & Noble
09.2021 - 03.2023

Assistant Store Manager

Barnes & Noble
11.2016 - 09.2021

Store Manager

Family Dollar
03.2013 - 11.2016

VIP Services Coordinator

Caesars Entertainment
02.2006 - 12.2012

High School Diploma -

Pleasantville High School

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Julie Lopez