Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Lovell

Albany,NY

Summary

Dynamic professional with expertise in front desk operations and efficient appointment management at St. Peter's Surgery and Endoscopy Center. Excels in maintaining patient confidentiality and enhancing customer relationships. Proven ability to multitask and prioritize, ensuring seamless operations. Adept in medical terminology, contributing to improved patient care and satisfaction.

Overview

21
21
years of professional experience

Work History

Medical Receptionist

St. Peter's Surgery and Endoscopy Center
11.2014 - Current
  • Greet incoming patients professionally and provide friendly, knowledgeable assistance during registration.
  • Confirm appointments, communicate with patients, and update patient records in SIS program and patient charts.
  • Take payments, enter into spreadsheet and reconcile at end of day.
  • Answer phone promptly and transfer incoming calls to correct personnel and page as necessary.
  • Create new patient charts.
  • Assess patient's medical status while maintaining confidentiality and report issues to the head nurse for further assessment.
  • Schedule unanticipated patients into the SIS program, create a chart and obtain history and physical from provider's office.
  • Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Sales Specialist

Boscov's Department Store
08.2011 - Current
  • Build rapport with customers and assessed needs to make product recommendations and upsell.
  • Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and outstanding customer service.
  • Specialized ordering.
  • Excel at opening new credit card applications.
  • Cashier responsibilities
  • Stocking and maintaining inventory

Medical Secretary

Guthrie Clinic LTD
09.2004 - 07.2011
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records through EPIC prior to appointment scheduling in IDX program.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and messages for Nine provider medical facility, scheduling appointments, and handling patient inquiries.

Education

Medical Office Assistant Certification

Elmira Business Institute
Elmira, NY 14901

High School Diploma -

Guilderland Central High School
Guilderland Center, NY

Skills

  • Front desk operations
  • Telephone etiquette
  • Efficient appointment management
  • Medical terminology

Timeline

Medical Receptionist

St. Peter's Surgery and Endoscopy Center
11.2014 - Current

Sales Specialist

Boscov's Department Store
08.2011 - Current

Medical Secretary

Guthrie Clinic LTD
09.2004 - 07.2011

Medical Office Assistant Certification

Elmira Business Institute

High School Diploma -

Guilderland Central High School

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