Julie Lykins
Fairborn,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Barn Manager
REBOUND EQUESTRIAN/TAIL WIND STABLES
Xenia, OH
01.2023 - Current
- Liaise with clients regarding their specific horse care preferences ensuring high customer satisfaction levels were maintained
- Implement pasture rotation system to optimize grazing areas and prevent overgrazing
- Oversee supply inventory, ordering feed and equipment as needed for daily operations.
- Facilitate communication with veterinarians for preventive care and emergency treatment plans.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Monitored overall health and well-being of 20 horses, paying attention to signs of concern.
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
Co-Owner and Office Manager
Self-Employed J & L SIGNATURE LAWNCARE, LLC
Kettering, OH
03.2021 - Current
- Oversaw daily office functions by organizing appointment schedules, facilitating meetings, and streamlining communication processes.
- Developed and implement efficient filing systems to improve document organization and retrieval
- Compiled comprehensive reports detailing office expenses, budget variances, and operational performance for senior management review.
- Developed and implemented strategic business plans to drive growth and increase profitability
- Utilized social media channels to strategically expand brand awareness and connect with target demographics.
- Ensured high customer satisfaction by delivering exceptional service consistently.
- Develop and execute marketing strategies to attract new clients and retain existing ones.
Corrections Officer
LEBANON CORRECTIONAL INSTIUTION
Lebanon, OH
08.2023 - 07.2024
- Maintained security and order within the correctional facility, ensuring the safety of staff and 300 inmates
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession
- Enforced institutional policies while fostering fairness and respect among all inmates.
- Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
- Documented all incidents, observations, and interactions in detailed reports for administrative purposes
- Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics
- Monitored surveillance cameras and alarm systems to detect any unauthorized activities or potential security breaches
- Provided guidance and support to newly hired officers during their training period
Education
Certificate of Corrections - Corrections Training Academy
Corrections Academy Columbus, OH
Columbus, OH10-2023
Certificate of Corrections Academy - Corrections Academy
Sinclair Community College
Dayton, OH11-2016
Criminal Justice - Bachelor's degree
MIAMI UNIVERSITY
Middletown, OH05-2016
Skills
- Cross-functional teamwork
- Skilled in managing customer disputes
- Workflow optimization
- Strong attention to detail
- Troubleshooting and repair
- Crisis Intervention
- Independently motivated
Languages
English
Timeline
Corrections Officer
LEBANON CORRECTIONAL INSTIUTION
08.2023 - 07.2024
Barn Manager
REBOUND EQUESTRIAN/TAIL WIND STABLES
01.2023 - Current
Co-Owner and Office Manager
Self-Employed J & L SIGNATURE LAWNCARE, LLC
03.2021 - Current
Criminal Justice - Bachelor's degree
MIAMI UNIVERSITY
Certificate of Corrections - Corrections Training Academy
Corrections Academy Columbus, OH
Certificate of Corrections Academy - Corrections Academy
Sinclair Community College