Julie Lyons
Cedar Hill,TX
Summary
Service-driven professional with extensive experience in customer service, order processing, cash and inventory management, care management, route driving, operations, water maintenance, including meter reading and leak diagnostics, and everything in between. Proficient in QuickBooks and other relevant software, demonstrating a strong ability to learn new skills quickly and apply them effectively to exceed customer expectations. Recognized for exceptional organizational skills and attention to detail, along with a talent for motivating team members to achieve collective goals. Adaptable to change and skilled in implementing diverse strategies to ensure success in both office settings and field operations.
Overview
22
22
years of professional experience
Work History
Scanner/Self-Checkout/Candy Merchandiser
Joe V’s Smart Shop
Dallas, TX
07.2024 - Current
- Engaged with customers to build rapport by providing friendly greetings and comprehensive support for their needs and concerns.
- Demonstrated expertise in cash management principles, data entry, and store operations.
- Managed inventory levels and maintained accurate daily logs.
- Assisted in preparing and loading packages for fresh product distribution. Supported merchandise organization to maintain product quality. Contributed to efficient inventory management processes.
- Developed and organized aesthetically pleasing displays, ensuring optimal stock levels and presentation quality.
- Pursued continuous improvement of leadership skills to drive team success.
- Utilized scanning equipment to streamline inventory processing and enhance operational efficiency.
- Instructed new employees on proper scanning techniques and safety protocols to enhance workplace safety and productivity.
- Facilitated collaboration among teams to optimize workflow efficiency.
- Evaluated and adjusted display inventory, implementing strategic restructuring in alignment with current stock levels.
- Monitored and maintained optimal stock levels through regular inventory assessments.
- Ensured safety and comfort in shopping environment by strictly adhering to store policies and addressing potential hazards.
- Guided new team members in mastering merchandising best practices, ensuring a unified store approach.
- Guided customers in finding desired merchandise and offered appropriate alternatives to create a more enjoyable shopping environment.
- Clarified product details and pricing for customers, ensuring informed purchasing decisions.
- Executed customer transaction processing with precision using point-of-sale systems.
- Analyzed peak hour operations and implemented strategies to streamline checkout efficiency.
Meter Technician
City of DeSoto
DeSoto, TX
11.2022 - 03.2024
- Performed detailed assessments of meter data to facilitate reliable billing operations.
- Conducted thorough inspections, repairs, and installations of water meters, ensuring compliance with industry standards.
- Fostered customer rapport by warmly welcoming individuals and addressing all concerns related to water services.
- Achieved high customer satisfaction by effectively managing service requests for new connections, reconnections, and disconnections. Delivered accurate meter readings to confirm usage and proactively identified leaks for timely resolution. Enhanced service efficiency through streamlined customer support processes.
- Utilized different types of technology to input data, startup STW, keep inventory, and etc.
- Oversaw operation and maintenance of diverse truck types to ensure optimal performance.
- Conducted regular inspections and maintenance of equipment to uphold safety and functionality standards.
- Analyzed route data and fulfilled daily work orders to improve service delivery.
- Spliced wires, replaced mushrooms and meter cans, installed/programmed/reprogrammed radios – AMI
- Executed on-call duties for emergency response at least one week each month.
- Diagnosed and rectified meter-related issues through effective troubleshooting strategies, ensuring minimal downtime.
- Collaborated with utility teams to streamline meter deployment processes, enhancing operational efficiency.
- Conducted in-depth data analysis to optimize meter reading processes, ensuring accuracy and reliability.
- Facilitated effective communication with customers, addressing their concerns and answering inquiries with professionalism.
- Ensured precise billing for clients through thorough verification and correction of meter readings.
- Guided new employees through hands-on training in meter installation, repair, and maintenance to enhance operational efficiency.
- Provided clear answers to meter reading inquiries while managing and deescalating situations involving ticket disputes.
- Engaged in safety meetings and contributed to safety awareness initiatives to enhance workplace safety.
Meter Technician
City of Lancaster
Lancaster, TX
08.2021 - 10.2022
- Performed detailed assessments of water meter data to facilitate timely and correct billing.
- Fostered a welcoming environment by greeting customers and addressing all concerns related to water services.
- Performed meticulous inspections, repairs, and installations of water meters, focusing on compliance with established standards.
- Addressed customer service inquiries to facilitate seamless connections, reconnections, disconnections, and accurate meter readings and leak assessments.
- Oversaw repair initiatives for leaks/riser gasket leaks on city side, contributing to enhanced system integrity. Managed the strategic replacement of meter cans to elevate operational performance.
- Utilized meter reading equipment (radio, antenna, laptop) to input data, generate data logs, and record any readings that were still able to be picked up through the antenna for billing
- Changed out transponders
- Performed comprehensive clearing of sewer lines to maintain infrastructure integrity and prevent blockages.
- Ran 2 and 3 inch pumps to remove water from vaults
- Executed driving and operational tasks for multiple truck types, ensuring reliability and safety.
- Designed and optimized route mapping processes for enhanced efficiency.
- Collaborated with water maintenance leaders to address and resolve emergency incidents, such as sewer collapses and main breaks, effectively mitigating service disruptions.
- Facilitated effective communication with customers by professionally addressing their concerns and answering inquiries.
- Maintained precise documentation of meter readings and service activities to support accurate reporting.
- Monitored and assessed meter functionality through routine inspections to ensure regulatory compliance.
Bakery/Food Service Rep
H-E-B
Waxahachie, TX
07.2020 - 01.2022
- Ensured optimal stock levels and upkeep of department resources to support operational efficiency.
- Executed preparation, loading, packaging, and merchandising of fresh products.
- Facilitated customer satisfaction by greeting patrons warmly and providing thorough support for product-related inquiries.
- Monitored production metrics and documented shrinkage rates.
- Monitored and upheld departmental food safety and sanitation standards to promote a safe working environment.
- Managed customer order intake through both telephonic and face-to-face engagements, enhancing service delivery.
- Conducted routine inspections and maintenance of equipment to uphold safety and functionality standards.
- Crafted intricate designs and messages on cakes to enhance visual appeal.
- Operated tortilla machine to produce high-quality chips and bread products.
- Engaged with team members to streamline processes, ensuring consistent delivery of quality service.
Delivery Driver
Papa John’s Pizza
DeSoto, TX
04.2020 - 07.2020
- Inspected each assigned order to verify complete fulfillment and appropriate packing procedures.
- Analyzed and documented each route to ensure effective navigation and delivery.
- Fostered a welcoming environment by efficiently greeting customers and ensuring precise transaction handling.
- Facilitated prompt and secure delivery of items to enhance customer satisfaction.
- Managed payment processing operations and provided precise change to support seamless customer transactions.
- Conducted post-delivery check-ins to confirm successful order fulfillment and assignment of new orders.
- Executed inventory management tasks, including stocking, cleaning, and folding boxes to optimize workspace efficiency.
Billing Clerk
White Lightning Couriers
Royse City, TX
11.2017 - 03.2020
- Employed QuickBooks to efficiently create and issue invoices, ensuring timely billing for services provided.
- Executed systematic sorting of tickets and ensured precise data entry for improved record-keeping.
- Cultivated strong, positive relationships with customers by maintaining account accuracy and addressing relevant issues.
- Maintained high standards of service quality and accuracy to enhance customer experience.
- Ensured accuracy and compliance of billing information through thorough processing and verification.
- Facilitated timely resolution of billing inquiries and discrepancies to enhance customer satisfaction and account accuracy.
- Recorded and organized billing information in company databases to support operational efficiency.
Usher/Caller
Cedar Hill Bingo
Cedar Hill, TX
07.2016 - 09.2018
- Facilitated bingo sessions by calling out numbers to ensure smooth gameplay.
- Facilitated rapid and efficient processing of transactions to enhance customer experience.
- Established a friendly and cordial relationship with the customers by greeting them, assisting them with all relevant issues, and selling them extra cards
- Executed tasks on two independent consoles, maintaining optimal performance and efficiency.
- Implemented and upheld protocols to maintain a clean and safe workplace.
- Validated bingo transactions and managed cash handling processes efficiently.
- Collaborated with teams at sister locations on an as-needed basis to maintain operational efficiency.
- Monitored gaming operations to maintain compliance with regulatory standards and ensure fair play.
Assistant Manager
Murphy USA
Cedar Hill, TX
11.2015 - 01.2017
- Executed data entry tasks and managed store operations while adhering to established cash management principles.
- Utilized advanced techniques to ensure swift and accurate transaction processing.
- Engaged with customers by providing friendly greetings and effective assistance with their concerns.
- Implemented and upheld protocols to maintain a clean and safe workplace.
- Assisted in processing orders and verifying incoming deliveries. Supported inventory management tasks to maintain stock levels. Collaborated with team members to ensure efficient operations.
- Documented gas measurements and all relevant data to ensure accurate survey results.
- Directed daily operations to enhance customer service and streamline store efficiency.
- Guided staff in mastering inventory management techniques and sales strategies to optimize operational efficiency.
Shift Leader
Midlothian Kwik Stop
Midlothian, TX
12.2010 - 09.2015
- Executed effective cash management practices while overseeing daily store operations.
- Managed high-volume transaction processing, ensuring accuracy and timeliness in all operations.
- Fostered a welcoming environment by greeting customers and addressing all relevant inquiries to enhance satisfaction.
- Conducted comprehensive training sessions to equip new hires with essential knowledge and resources.
- Implemented and upheld protocols to maintain a clean and safe workplace.
- Assisted in processing orders and verifying incoming deliveries. Supported inventory management tasks to maintain stock levels. Collaborated with team members to ensure efficient operations.
- Executed travel arrangements between two locations to support operational needs.
Assistant Manager
Papa John’s
Desoto, TX
06.2008 - 12.2010
- Executed effective cash management strategies while ensuring precise data entry and smooth store operations.
- Utilized customer service expertise to enhance client satisfaction and resolve inquiries efficiently.
- Managed logistics for driver routing and executed order deliveries to optimize operational efficiency.
- Conducted comprehensive training and strategically assigned positions to optimize team performance.
- Analyzed inventory data and anticipated sales patterns to enhance supply chain efficiency.
- Collaborated in the execution of safety measures and company policies to ensure compliance and risk mitigation.
- Executed travel arrangements between two locations to maintain operational efficiency.
- Identified key trends in sales data to support informed decisions on inventory adjustments.
Customer Service Representative
Tetco
Duncanville, TX
03.2007 - 03.2008
- Provided exceptional customer service to enhance client satisfaction.
- Executed transaction processing with speed and precision.
- Regularly inspected and organized workspaces to ensure compliance with safety regulations and cleanliness protocols.
- Executed travel arrangements to connect operations across two different locations.
- Streamlined processes for resolving customer inquiries, contributing to improved satisfaction and loyalty outcomes.
- Improved customer satisfaction by swiftly addressing issues and ensuring clarity in information provided to customers.
Customer Service Representative/Order Writer
7-Eleven
Duncanville, TX
08.2006 - 03.2007
- Delivered exceptional customer service to enhance client satisfaction.
- Executed transaction processing with speed and precision.
- Conducted regular inspections and maintenance to promote a hygienic and secure work environment.
- Analyzed inventory quality and forecasted sales to optimize stock levels and meet customer demand.
- Optimized order writing workflows to guarantee accurate processing and timely fulfillment of customer needs.
- Provided outstanding customer service by addressing inquiries and efficiently resolving issues.
- Oversaw cash register operations, ensuring precise transaction processing and daily sales reconciliation.
Direct Care Staff
Living Resources, LLC
Sweetwater, TX
01.2004 - 02.2006
- Guided MHMR clients in managing finances and adhering to medication schedules for improved well-being.
- Facilitated instruction and implementation of diverse behavior modification techniques.
- Facilitated organization and execution of group outings.
- Collaborated with healthcare teams to create and maintain personalized care plans that prioritize patient-specific requirements.
- Evaluated client progress and recorded observations to refine and optimize care strategies.
- Designed and implemented engaging recreational activities to foster social interaction and enhance emotional wellness among clients.
- Implemented compliance measures with safety protocols and regulations to safeguard clients and staff.
- Facilitated transportation of individuals to events, activities, medical appointments, and shopping trips.
- Executed personal hygiene routines to ensure optimal health standards and preserve patient dignity.
- Tracked patient progress through meticulous record-keeping to enhance care plan evaluations.
Education
NCT Training -
The X-Ray Academy of Texas
Arlington, TX06.2016
Associate of Science -
Cedar Valley College
Lancaster, TX05.2015
Diploma - undefined
Honors Academy
Dallas, TX05.2002
Skills
- Strong written and verbal communication skills
- Proficient computer skills: Microsoft/QuickBooks/RF Scanner
- Thoroughness in task execution
- Detail-oriented organization
- Dependable and proactive
- Effective client relations skills
- Effective communication skills
- TABC compliance certified
- Autonomous project execution
- Strategic decision maker
- Proficient in simultaneous task execution
- Enthusiastic and achievement-oriented
- Supportive team member
- Skilled in mechanical troubleshooting
- Dedicated professional attitude
- Collaborative team player
Timeline
Scanner/Self-Checkout/Candy Merchandiser
Joe V’s Smart Shop
07.2024 - Current
Meter Technician
City of DeSoto
11.2022 - 03.2024
Meter Technician
City of Lancaster
08.2021 - 10.2022
Bakery/Food Service Rep
H-E-B
07.2020 - 01.2022
Delivery Driver
Papa John’s Pizza
04.2020 - 07.2020
Billing Clerk
White Lightning Couriers
11.2017 - 03.2020
Usher/Caller
Cedar Hill Bingo
07.2016 - 09.2018
Assistant Manager
Murphy USA
11.2015 - 01.2017
Shift Leader
Midlothian Kwik Stop
12.2010 - 09.2015
Assistant Manager
Papa John’s
06.2008 - 12.2010
Customer Service Representative
Tetco
03.2007 - 03.2008
Customer Service Representative/Order Writer
7-Eleven
08.2006 - 03.2007
Direct Care Staff
Living Resources, LLC
01.2004 - 02.2006
Diploma - undefined
Honors Academy
NCT Training -
The X-Ray Academy of Texas
Associate of Science -
Cedar Valley College