JULIE MABINS
Port Orange,FL
Summary
To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization with excellent analytical skills and experience with Client Retention and Vendor Relations.
Overview
30
30
years of professional experience
Work History
Loss Drafts Supervisor
Proctor Loan Proctector
Daytona Beach, FL
01.2018 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance processes and set standards for improvement.
- Collected and analyzed call center statistics, customer service metrics.
- Established relationships and touch points with both vendors that are utilized in Loss Drafts.
HR Generalist/Accounts Payable & Receivable
RANDSTAD US LP
Ormond Beach, FL
08.2008 - Current
- Enrolled employees in their benefit elections and gave detailed explanations of benefit policies.
- Worked with other team members with questions they had on benefit policies.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Owner
Splash Detail
Waukegan, IL
09.2007 - 11.2012
- Audited workplace, employee and management policies and procedures.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Analyzed contract performance for bids, budgets and forecasts.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
Admissions Coordinator
Fresenius Medical Care
Waukegan, IL
08.2006 - 09.2007
- Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients’ eligibility and claims status with insurance agencies.
- Determined prior authorizations for medication and outpatient procedures.
- Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
HR Unit Manager Consultant
Hewitt Associates
IL
08.2001 - 05.2006
- Answered HR related phone calls, provide detailed information, and resolved client escalated issues.
- Train and evaluate new associates, I have rewritten primary training fields for my team.
- Health & Welfare, Pension, 401K. Fielded manager and escalated calls.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Acted professionally and patiently when addressing negative customer feedback.
- Cross-trained and backed up other customer service managers.
- Conducted employment verifications and investigations.
Education
Bachelor of Science - Office Supervision And Management
Daytona State College
Daytona Beach, FL05.2022
Associate of Applied Science - Studying Business Management
Daytona State College
Daytona Beach, FL08.2020
High School Diploma - Business Administration
Waukegan High School
1994
Skills
- Benefits administration
- Call Center Management
- Interpersonal Communication Skills
- Superior attention to detail
- SWOT Analysis
- Call Center Forecasting
- Client Retention
- Vendor Relations
Timeline
Loss Drafts Supervisor
Proctor Loan Proctector
01.2018 - Current
HR Generalist/Accounts Payable & Receivable
RANDSTAD US LP
08.2008 - Current
Owner
Splash Detail
09.2007 - 11.2012
Admissions Coordinator
Fresenius Medical Care
08.2006 - 09.2007
HR Unit Manager Consultant
Hewitt Associates
08.2001 - 05.2006
Bachelor of Science - Office Supervision And Management
Daytona State College
Associate of Applied Science - Studying Business Management
Daytona State College
High School Diploma - Business Administration
Waukegan High School
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