Julie MacDaniels
Chester,VA
Summary
Expert in client account management and market research, adept at leveraging GIS and CRM tools to enhance customer relations and drive business development. Skilled in negotiation and strategic planning, consistently securing new and retaining existing accounts. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
19
19
years of professional experience
Work History
NATURAL GAS SPECIALIST
The City of Richmond Virginia
2023.09 - Current
- Communicate product features, advantages, and benefits to customers
- Adapted to and remained flexible in changing, fast-paced work environment
- Provided exceptional customer service through regular follow-up calls, emails, and visits
- Perform research, reviewing main extension and service line applications
- Obtain new customers via prospecting and building new relationships
- Retain existing customers via negotiating; running cost analyses of electric vs
- Gas to explain cost savings
- Prepares and implements sales plans
- Reviews applications for gas main extensions and new service lines for accuracy, estimated cost, and GIS accuracy
- Makes site visits to monitor construction progress of gas services
- Keeps customers informed of progress
- Attends various meetings with sales staff, neighborhood associations, civic associations, construction contractors, and industrial and commercial users
- Develops and implements effective sales strategies to increase customer base and market share
- Cultivated strong relationships with clients by providing timely responses to inquiries and concerns
- Generated leads and maintained lists of prospective customers.
Construction Coordinator
Lifestyle Home Builders
2021.05 - 2023.09
- Communicating with clients and engineers
- Reporting on progress and challenges
- Permitting 65 new construction homes
- Helping field supervisors with inspections, CO's, meters
- Submitting documents to Architectural Review Boards for each community
- Collaborating with engineers to get proper paperwork for permitting
- Documenting progress in WMS for weekly meetings
- Uploading documents through Punchlist Manager for new homeowners
- Create POs for WMS
- Manage multiple rebate programs to maximize rebate returns
- Held construction progress and regular status meetings with the project team
- Compiled daily field reports, detailing all key activities, and outlining project progress for stakeholders
- Tracked changes made during a project and updated related documentation accordingly
- Created detailed reports outlining project progress, budget information, timelines, and other crucial details
- Prepared weekly status reports highlighting key milestones achieved by crews working on various jobsites
- Assisted in resolving customer complaints by quickly identifying problems that arose during a project's execution phase
- Conducted regular progress meetings with clients to ensure satisfaction with services and successful completion of their projects according to specifications.
Conversion Consultant/ Natural Gas Sales
Columbia Gas of Virginia
2016.07 - 2020.05
- Sold and performed the largest conversion project in the history of Columbia Gas of Virginia
- 52 homes out of 91 homes converted their homes and purchased natural gas
- Prospect for potential neighborhoods and businesses that would benefit from conversion to Natural Gas service (NG) Position natural gas benefits potential customers demonstrating the financial ROI from switching from propane as well as the non-monetary benefits of NG
- Hold community meetings for interested residents to learn about converting their homes to natural gas
- Facilitate the construction of projects
- Established pilot program to increase sales and lower costs to customers
- Grow my Chesterfield territory by 34% over the goal
- Conducted research, gathered information from multiple sources, and presented results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers and managed challenging situations with ease
- Used coordination and planning skills to achieve results according to schedule
- Delivered services to customer locations within specific timeframes.
Executive Assistant
Columbia Gas of Virginia
2012.11 - 2016.07
- Secures, enters and facilitates payment to new vendors in the accounting system
- Plan, facilitate and sponsor charity events through South Richmond Rotary for Columbia Gas of Virginia (Bright Beginnings, Casino Night, and the C.A.R.E shelter)
- Facilitate and attend career fairs for human resources
- Secure travel arrangements for VP and large company events
- Negotiate contracts for catering, hotel, company events and outside vendors
- Charged with building relationships with elected officials and business owners in Chesterfield County
- Design bathrooms and kitchen for the office and outside of new training center
- Managed building maintenance
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Processed travel expenses and reimbursements for the executive team and senior management group
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Managed logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president, and executive vice president
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes
- Volunteered to help with special projects of varying degrees of complexity
- Worked with senior management to initiate new projects and assist in various processes.
Office Manager
Top Notch Contracting Inc.
2005.05 - 2012.01
- Schedule, and organize meetings, and projects with clients
- Create and manage customer relations and vendor relations
- Assist customers in product selection
- Coordinate and schedule construction activities
- Invoice clients and/or resolve any account payable issues regarding open invoices
- This included matching up invoices with job proposals and addressing any discrepancies
- Plan and organize marketing events and activities
- Manage ten employees (payroll, track vacation and absences)
- Site permit management
- Job cost account management
- Compose detailed job contracts
- Reconcile bank account
- Make travel arrangements
- Negotiate purchase contracts effectively for goods and/or services
- Create marketing campaigns to reach the desired audience
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Sourced vendors for special project need and negotiated contracts
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
- Managed office operations while scheduling appointments for department managers.
Education
Associate of Arts - Interdisciplinary Studies
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University
Skills
- Effective Written and Verbal Communication
- Procurement
- Construction Processes
- Permit Processing
- Strong Organizational Administrative Oversight
- Construction Scheduling
- Project Tracking
- Contract Negotiation
- Account Management
- Office Management
- Negotiation
- Sales Reporting
- Relationship Building
- Effective communication
- Data Collection & Analysis
- QuickBooks Accounting
- Excel
- Act
- CRM
- PowerPoint
- Microsoft Office
- PeopleSoft
- GIS
- Lotus Notes
- WMS
- Punchlist Manager
- Sales Simplicity
- DocuSign
- Expert Problem Solving
- Documentation Management
- Customer Relations
- Quality Assurance
Timeline
NATURAL GAS SPECIALIST
The City of Richmond Virginia
2023.09 - Current
Construction Coordinator
Lifestyle Home Builders
2021.05 - 2023.09
Conversion Consultant/ Natural Gas Sales
Columbia Gas of Virginia
2016.07 - 2020.05
Executive Assistant
Columbia Gas of Virginia
2012.11 - 2016.07
Office Manager
Top Notch Contracting Inc.
2005.05 - 2012.01
Associate of Arts - Interdisciplinary Studies
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University
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