Julie Macik
Caldwell,TX
Summary
Accomplished professional with a proven track record at United States Postal Service, adept in multitasking and critical thinking. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in cash handling and problem-solving, with a commitment to professionalism and organizational expertise.
Overview
20
20
years of professional experience
Work History
PTF Clerk
United States Postal Service, USPS
06.2017 - 09.2024
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Improved customer satisfaction by providing efficient and accurate postal services.
- Used computer systems to track packages and update client information.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service.
- Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Upsold postal services like insurance and tracking.
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance.
- Managed inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Dillards Department Store
01.2010 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Grocery Store Manager
Super Times Market
01.2005 - 01.2010
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
- Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
- Developed strong relationships with vendors to secure advantageous pricing agreements and ensure timely delivery of products.
- Enhanced store safety by enforcing proper food handling procedures and conducting routine equipment maintenance checks.
- Implemented a robust quality control program that ensured adherence to health regulations while maintaining high levels of customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
- Ensured compliance with food safety regulations, resulting in consistently high ratings during health inspections.
- Reduced inventory shrinkage through effective loss prevention techniques and diligent monitoring of stock levels.
- Established and maintained a store atmosphere that was visually appealing, clean, and well-organized to maximize customer engagement.
- Improved revenue by optimizing product placement, merchandising, and promotional strategies.
- Built strong relationships with vendors to negotiate better pricing deals, improving profit margins.
- Implemented cost control measures to reduce overhead expenses without compromising service quality or customer satisfaction levels.
- Developed innovative store layouts to optimize traffic flow and increase impulse purchases from customers.
- Collaborated closely with other department managers to ensure seamless integration of daily operations across all areas of the store environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining high-quality customer service standards.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined workflow processes across departments for seamless collaboration, improved efficiency, and better overall results.
- Streamlined store operations with the implementation of advanced technology solutions for inventory management and point-of-sale systems.
- Increased customer satisfaction by implementing efficient store management strategies and enhancing overall shopping experience.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed employee payroll.
Education
Biology
Temple College
Temple, TXNursing
Del Mar College
Corpus Christi, TXSkills
- Multitasking proficiency
- Critical thinking
- Filing and archiving
- Document preparation
- Professionalism and discretion
- Organizational expertise
- Proofreading
- Cash handling experience
- Problem-solving skills
- Service oriented
- Shipping and receiving proficiency
- Verbal/written communication
Timeline
PTF Clerk
United States Postal Service, USPS
06.2017 - 09.2024
Sales Associate
Dillards Department Store
01.2010 - 01.2013
Grocery Store Manager
Super Times Market
01.2005 - 01.2010
Biology
Temple College
Nursing
Del Mar College