Julie Malko
Pflugerville,TX
Summary
Dedicated professional with a proven track record at Texas Green Clean, enhancing customer satisfaction through meticulous sanitation and eco-friendly cleaning practices. Skilled in bathroom sanitation and adept at fostering positive client relationships, I significantly streamlined cleaning processes. My expertise in safe chemical use and exceptional interpersonal skills have consistently elevated the customer experience.
Overview
29
29
years of professional experience
Work History
Residential Cleaner
Texas Green Clean
01.2024 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Kept building entryway glass clean and polished for professional presentation.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Streamlined cleaning processes for increased efficiency and customer satisfaction by utilizing effective time management strategies.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Organized and used industrial cleaning products following strict safety procedures.
- Conducted regular inspections of work areas to ensure completion of all assigned tasks according to established guidelines.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Collaborated with other residential cleaners on larger projects, fostering a team-oriented approach to deliver exceptional results.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Reduced allergens in homes with diligent dusting, vacuuming, and air filter maintenance tasks.
- Assisted in the training of new staff members on company policies, procedures, and best practices for residential cleaning services.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Adhered to professional house cleaning checklist.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Emptied trashcans and transported waste to collection areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Sales Associate
Ideal Uniforms
01.2000 - 02.2003
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Recommended complementary purchases to customers, increasing revenue.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Clinical Assisant
Santa Cruz Health Center
07.1995 - 07.1998
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted patients with basic care needs.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Equipped patients with assistance required for basic care.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
GED -
South Shore High Scool
Brooklyn, NY01-2002
Skills
- Appliance cleaning
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Eco-friendly cleaning
- Stain removal
- Mold prevention
- Sanitization procedures
- Safe cleaning with chemicals
Accomplishments
I aim to maintain an effective and efficient environment with my teammates..
Languages
English
Native or Bilingual
Timeline
Residential Cleaner
Texas Green Clean
01.2024 - Current
Sales Associate
Ideal Uniforms
01.2000 - 02.2003
Clinical Assisant
Santa Cruz Health Center
07.1995 - 07.1998
GED -
South Shore High Scool
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