Julie Marcoux
Sanbornville,NH
Summary
Versatile Senior Director with over 25 years of experience leading operations, merchandising, and projects across diverse industries. Delivered significant results such as $1.5M in annual logistics savings through careful planning, process improvements, and resource optimization. Skilled in strategic planning, budget management, and integrating IT solutions to simplify workflows and improve operational efficiency. Experienced in risk management and compliance oversight, using data analysis to guide informed decisions and support sustainable growth. Proven ability to build and lead strong, motivated teams, manage complex multi-site projects, and foster lasting partnerships with suppliers and stakeholders to achieve business objectives.
Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
17
17
years of professional experience
Work History
Senior Director Operations, Merchandising, and Projects
GOODWILLNNE
06.2023 - 02.2025
- Developed and introduced a new WFM system, merchandise standards, store management training, and revised policies, improving overall operational consistency and workforce readiness, while aligning with updated compliance expectations.
- Established a structured retail operations framework and encouraged cross-functional input, leading to smoother daily execution and stronger collaboration between teams.
- Restructured the Purchased Goods department to align inventory with demand, reducing excess stock, and significantly improving gross margin performance by 27%.
- Supported the execution of the Agency's strategic plan by implementing initiatives tied to People, Financial Health, and the Environment, contributing to stronger team engagement and cost awareness.
Regional Director Operations
GOODWILLNNE
03.2020 - 10.2023
- Strengthened organizational culture through a relentless commitment to continuous improvement.
- Implemented a standardized retail calendar, audit process, and employee programs, achieving an average 90% compliance score in safety/security audits, and strengthening engagement through recognition and accountability.
- Reorganized purchasing and inventory practices, aligned with Lean Six Sigma principles, reduce stock inefficiencies and support improved gross margins across NH and VT locations.
- Executed strategic footprint optimization through targeted store relocations and consolidations, reducing occupancy costs, and contributing $3.5M in added revenue across the region.
Store Director, Regional Best Methods Manager
MARSHALLS
02.2013 - 03.2020
- Maintained strong KPI performance across sales, shrink, payroll, and compliance, earning top operational honors, and induction into the MarMaxx President's Club in 2016.
- Achieved 11.5% year-over-year business growth by setting clear performance targets, coaching managers, and tracking store execution against defined benchmarks.
- Improved overall store efficiency and customer experience by refining regional operating procedures, streamlining daily processes, and ensuring adherence to Best Methods standards.
- Enhanced staffing results by overhauling onboarding and training processes, reducing attrition by 20%, while managing vendor partnerships to maintain IT support standards, and operational continuity.
Market Manager
LINDT & SPRUNGLI
07.2011 - 10.2012
- Delivered stronger sales performance by setting clear, measurable team goals and consistently tracking performance metrics, fostering a results-driven culture and aligning daily activities with broader business objectives.
- Leveraged data analytics and market intelligence to shape and fine-tune strategic marketing initiatives, ensuring alignment between commercial goals, customer insights, and operational capabilities for maximum impact.
- Implemented forward-thinking talent development and engagement strategies that enhanced cross-functional collaboration, boosted morale, and empowered team members to take ownership of key market initiatives.
- Led cross-functional collaboration across sales, marketing, and product development teams to design and execute targeted, multi-channel campaigns that elevated brand presence and supported long-term regional growth strategies.
District Manager
DESTINATION MATERNITY CORPORATION
06.2008 - 07.2011
- Forged and nurtured strategic partnerships to support business expansion, successfully increasing leased locations and strengthening the district's market presence.
- Optimized operational control processes to reduce shrinkage and improve compliance, contributing to greater efficiency and enhanced overall operational excellence.
- Led district-wide strategic operations with a focus on driving consistent sales growth and elevating the customer experience through proactive service enhancements and team development.
- Collaborated with cross-functional leadership to align business goals with field execution, ensuring sustained performance improvements and responsiveness to evolving market conditions.
Education
Bachelor of Science - Retail Management
Endicott College
Beverly, MAAssociate of Science - Fashion Merchandising
Endicott College
Beverly, MASkills
- Strategic planning and execution
- Operational process optimization
- Budgeting and financial forecasting
- Supply chain and inventory management
- Collaboration and influencing
- Adaptability in fast-paced environments
- Conflict resolution
- Customer-centric mindset
- Time management and prioritization
- Cross-functional team leadership
- Data-driven decision-making
- Vendor and supplier negotiations
- KPI development and performance tracking
- Operational strategy
- Cross-functional collaboration
- Lean Six Sigma
- Project management
- Workforce management systems
- Compliance standards
- Performance metrics analysis
- Process standardization
- Talent development initiatives
- Financial health assessment
- Collaborative leadership
- Team management
- Policy development
- Data analytics
- Policy implementation
- Stakeholder relations
- Administrative oversight
- Human resources management
- Strategic planning
- Budget management
- Process improvement
- Strategies and goals
- Logistics management
- Business planning
- Business administration
- Financial management
- Facilities management
- Budget control
- Financial reporting
- Stakeholder engagement
Timeline
Senior Director Operations, Merchandising, and Projects
GOODWILLNNE
06.2023 - 02.2025
Regional Director Operations
GOODWILLNNE
03.2020 - 10.2023
Store Director, Regional Best Methods Manager
MARSHALLS
02.2013 - 03.2020
Market Manager
LINDT & SPRUNGLI
07.2011 - 10.2012
District Manager
DESTINATION MATERNITY CORPORATION
06.2008 - 07.2011
Associate of Science - Fashion Merchandising
Endicott College
Bachelor of Science - Retail Management
Endicott College