Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Marshall

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Hardworking and passionate with strong organizational skills eager to secure entry-level PCT position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Caregivers Of Charleston
12.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Assistant Manager

Security Finance
03.2022 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.

Housekeeper

Kiawah Island Golf Resort
09.2021 - 12.2021
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.

Office Manager

Real Estate 1
08.2019 - 04.2021
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Handled rent money and entered it into 2 systems

Hotel Property Manager

Laramie Travelodge
06.2015 - 07.2019
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Prepared monthly resort audits for review.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented marketing strategies to promote hotel services.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of 240-room hotel with staff of 20 employees.
  • Implemented successful strategies to increase customer satisfaction.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Fostered safe lodging environment with reliable and effective security services.
  • Created and managed accurate occupancy forecasts and budgets.
  • Assisted with development and distribution of marketing materials for facility.

CNA

Laramie Care Center
02.2010 - 06.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

LPN - Nursing

ECPI University
Charleston, SC
03.2024

High School Diploma -

Laramie Senior High School
Laramie, WY
05.2005

Skills

  • Dependable and Responsible
  • Plates Presentation
  • Cook Healthy Meals
  • Client Requirements
  • Monitor Vital Signs
  • Clean Living Spaces
  • Running Errands
  • Strong Ethics
  • COVID-19 Safety Policies
  • Word Processing
  • Personal Oxygen Delivery
  • Personal Care Assistance
  • Positive Reinforcement Methods

Certification

  • BLS, CPR, AED American Heart Association - 10/25/2022 - 10/2024

Timeline

Caregiver

Caregivers Of Charleston
12.2022 - Current

Assistant Manager

Security Finance
03.2022 - 08.2022

Housekeeper

Kiawah Island Golf Resort
09.2021 - 12.2021

Office Manager

Real Estate 1
08.2019 - 04.2021

Hotel Property Manager

Laramie Travelodge
06.2015 - 07.2019

CNA

Laramie Care Center
02.2010 - 06.2014

LPN - Nursing

ECPI University

High School Diploma -

Laramie Senior High School
Julie Marshall