Years of customer service
Julie Martin
Woburn
Summary
Dynamic Patient Care Coordinator with a proven track record at Dr. Mickey's Orthodontics, excelling in customer service and appointment scheduling. Leveraged critical thinking and organizational skills to enhance patient satisfaction and streamline operations, ensuring compliance with HIPAA guidelines while fostering trust through empathetic communication.
Professional banking professional with extensive experience in operations and process optimization.
With extensive experience in customer service and cash handling at banks. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
30
30
Work History
Patient Care Coordinator
Dr. Mickey's Orthodontics
04.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Contact Center Representative
Stonehambank
10.2013 - 04.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Assisted customers via video chat,computer chat, phone and email.
- Open new accounts, performed account research, assisted with debit card fraud, processed wire transfers, ACH and check stop payments, approved mobile check deposits, online banking, RDC and mobile deposit troubleshooting.
Education
Medford High School
Medford MASkills
- Critical thinking skills
- Verbal and written communication
- Data entry
- Customer service optimization
- Training experience
- Inbound phone calls
- Call center operations
- Cash handling
- Professional phone voice
- Organizational skills
- Appointment scheduling
- Customer service
- Patient confidentiality
- Scheduling
- Payment collection
Timeline
Patient Care Coordinator
Dr. Mickey's Orthodontics
04.2023 - Current
Contact Center Representative
Stonehambank
10.2013 - 04.2023
Medford High School
Similar Profiles
Becca KenoyerBecca Kenoyer
Orthodontist Assistant at Prescott Orthodontics - Dr. Frederick FendersonOrthodontist Assistant at Prescott Orthodontics - Dr. Frederick Fenderson
Mario AddiegoMario Addiego
Work experience at Addiego Orthodontics, Dr. Domenico AddiegoWork experience at Addiego Orthodontics, Dr. Domenico Addiego
Megan RobertsMegan Roberts
FRONT OFFICE SECRETARY at Dr. Norman Farley OrthodonticsFRONT OFFICE SECRETARY at Dr. Norman Farley Orthodontics
Osman S CoueyOsman S Couey
Customer Service Representative at RTD Logistics, LLCCustomer Service Representative at RTD Logistics, LLC
Deanna CorbyDeanna Corby
Senior Investigator at Level InvestigationsSenior Investigator at Level Investigations