Julie Mateo
Hamlet,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
05.2022 - 03.2023
- Coordinate with store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service-related issues
- Manage all daily functions of retail operations with store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
- Support store manager throughout hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities
- Count Registers and record cash earnings per employee per shift on store cash management system
- Input Cash totals for day, input total on bank deposit form and seal in security bag for deposit
- Check computer system for expected customer in-store deliveries and verify against delivery manifest and physical products delivered
- Separate in safe location to await customer pickup.
Assistant Store Manager
7-eleven Convenience Store
08.2017 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Manager
Western Beef Supermarket
04.2014 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Food Service Worker
Northwell Health System Northshore University Hosp
11.2007 - 06.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Consulted with medical staff to ensure the patient received the proper meals according to their recommendations
- Verified patients meal plans were suited for their dietary and medical restrictions
Education
Certificate - IT Specialist
Penn Foster Online At Pennsylvania
Wilkes-Barre, PA11.2024
Diploma -
John Bowne High School At Flushing
Flushing, NY06.2001
Skills
- Detail Oriented
- Computer Literate
- Microsoft Word
- Some Microsoft Excel
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Attention to Detail
- Staff Supervision
- Stock management
- POS systems operations
- Display Setup
- Loss Prevention
- Issue Resolution
- Transaction Processing
- Records Management
Timeline
Assistant Store Manager
Dollar Tree
05.2022 - 03.2023
Assistant Store Manager
7-eleven Convenience Store
08.2017 - 03.2019
Assistant Manager
Western Beef Supermarket
04.2014 - 10.2014
Food Service Worker
Northwell Health System Northshore University Hosp
11.2007 - 06.2013
Certificate - IT Specialist
Penn Foster Online At Pennsylvania
Diploma -
John Bowne High School At Flushing