Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Matthews

Naugatuck,CT

Summary

Dynamic and dedicated professional with extensive experience in customer service at Walmart and Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and fostering team collaboration, consistently recognized for reliability and a strong work ethic. Committed to creating positive customer experiences. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
09.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Barista

Dunkin' Donuts
07.2020 - 01.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Education

Associate of Applied Arts - Psychology

Naugatuck Valley Community College
Waterbury, CT
12-2024

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Product knowledge
  • Conflict resolution
  • Purchase assistance
  • Order verification
  • Hospitality and accommodation
  • Transaction handling
  • Problem-solving
  • Honest and dependable
  • Dependability and reliability

Timeline

Cashier

Walmart
09.2021 - Current

Barista

Dunkin' Donuts
07.2020 - 01.2021

Associate of Applied Arts - Psychology

Naugatuck Valley Community College

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