Julie Matthews
Valrico
Summary
Administrative Program Manager and executive administrative professional with over 21 years experience supporting General Officers, senior executives, and joint leadership teams in high-tempo, mission-critical environments. Extensive experience managing administrative support programs including Drug Demand Reduction (DDR). Government Purchase Card (GPC), Defense Travel System (DTS), Fitness Program coordination, and Security Program administration, ensuring compliance with Air Force and Department of Defense policies and procedures. Recognized for operating independently in secure, high-visibility environments, demonstrating discretion, sound judgment, and effective communication with leadership, staff organizations, and external stakeholders while supporting organizational operations and mission readiness.
Overview
16
16
years of professional experience
Work History
Superintendent
US Air Force
MacDill AFB, FL
01.2019 - 01.2023
- Served in senior executive-support roles at U.S. Special Operations Command (USSOCOM), directing executive workflows, information management, and strategic communications for senior flag officers and civilian executives in a global, high-tempo environment.
- Served as the organizational focal point for executive taskings and correspondence, triaging calls and requests from internal and external stakeholders while controlling routing, suspense, and quality checks to deliver decision-ready products on time.
- Managed complex calendars and coordinated executive decision forums, leadership reviews, and high-level briefings, including agenda development, read-ahead preparation, material validation, and end-to-end meeting logistics.
- Maintained an open-action control process across staff elements, driving follow-through, compiling status updates, and escalating risks as needed to ensure deadlines and leadership priorities were met.
- Supervised an 11-member administrative team executing commander guidance to sustain morale, welfare, and readiness for 78,000 Special Operations Forces worldwide, establishing standards for consistency, customer service, and responsiveness.
- Developed and implemented 18 strategic quality-of-life initiatives, coordinating planning and execution across stakeholders and reinforcing a “People First” culture for 2,800 headquarters personnel.
- Directed emergency management and organizational reporting processes, maintaining continuity and command accountability during mission-critical events.
- Maintained collaboration electronic sites and controlled program folders (SharePoint/shared drives), applying naming conventions, version discipline, and controlled distribution for sensitive materials.
- Orchestrated stakeholder-facing integration programs supporting the Command’s “Preservation of the Force and Family” initiative, coordinating communications, scheduling, and follow-through across distributed offices.
- Provided administrative coordination for the Drug Demand Reduction Program, maintaining documentation, scheduling testing events, and ensuring compliance with Air Force and Department of Defense policies.
- Served as a Government Purchase Card (GPC) holder, executing authorized purchases, maintaining receipts and supporting documentation, reconciling monthly statements, and ensuring compliance with DoD financial management regulations and audit requirements.
Superintendent, Commander Support Staff
US Air Force
Seymore Johnson AFB, NC
01.2018 - 01.2019
- Led command support operations across multiple units and distributed stakeholders, delivering executive-level coordination, action management, and operational support in a high-visibility environment.
- Directed administrative operations supporting commander priorities, coordinating calendars, meetings, and leadership engagements with accurate scheduling and proactive conflict resolution.
- Managed high-volume action items and suspense tracking, ensuring open actions were monitored, escalated, and closed with complete documentation and status reporting.
- Served as a key interface for internal customers and mission partners, triaging requests and ensuring timely responses, accurate information exchange, and professional representation of leadership.
- Managed a $950K lodging and logistics program supporting 146 deployed personnel, balancing requirements with available resources while maintaining accountability and supporting documentation.
- Coordinated readiness reviews and personnel audits, ensuring accuracy, completeness, and inspection-ready deliverables; standardized processes and trackers across subordinate elements to strengthen follow-through.
- Supported the organizational security management program, maintaining access rosters, safeguarding controlled information, coordinating security documentation, and ensuring compliance with Air Force and Department of Defense security policies and procedures.
- Provided administrative coordination for the organization fitness program, maintaining testing records, scheduling assessments, and ensuring compliance with Air Force readiness and health program requirements.
Executive Assistant/Administrative Supervisor
US Air Force
Offutt AFB, NE
01.2014 - 01.2018
- Provided executive-level support to senior leaders and a joint workforce (406+ personnel) across multiple locations, with emphasis on workflow control, collaboration organization, and compliance-ready operations.
- Managed executive calendars, travel coordination, and high-tempo scheduling requirements, resolving conflicts and protecting leadership time; supported travel authorizations/vouchers and expense documentation via DTS (travel and expense reporting platform similar to Concur).
- Coordinated 25 General Officer and senior staff briefings and conferences, preparing read-aheads, validating inputs, and ensuring logistics and materials were execution-ready.
- Maintained open-action trackers and suspense processes, compiling roll-ups and reporting status to leadership to prevent missed deadlines.
Executive Services Supervisor
US Air Force
Washington, D.C.
01.2012 - 01.2014
- Managed high-volume executive tasking operations supporting senior DoD and Air Force leadership, enforcing precision, traceability, and professional communications.
- Controlled executive taskings and correspondence workflows, validating and tracking 3,000+ directives to ensure accurate routing, suspense integrity, and on-time completion.
- Directed senior leader teleconferences and cross-organization engagements, preparing agendas and read-aheads, distributing materials, and ensuring follow-ups were tracked and closed.
- Served as a central point of contact for internal and external representatives, professionally representing leadership and communicating with tact, diplomacy, and discretion when gathering and sharing relevant information.
- Implemented enterprise quality-control practices and standardized business rules supporting nine general officers and five senior executives, improving transparency and reducing time-to-action for leadership initiatives.
Knowledge Management Supervisor
US Air Force
Washington, D.C.
01.2011 - 01.2012
- Directed controlled collection, organization, and dissemination of mission-critical information supporting senior decision cycles across the CENTCOM area of responsibility.
- Organized and managed executive information flows, ensuring timely, accurate dissemination and disciplined document control for leadership decision-making.
- Planned and executed 129 executive briefings, enabling rapid distribution of critical directives to 2,000+ personnel across the command.
- Coordinated executive travel and engagement logistics for senior leaders across the theater, ensuring continuity of mission guidance; maintained travel documentation and Defense Travel System (DTS) oversight.
- Maintained collaboration content and controlled file structures (access discipline, versioning), supporting continuity of operations and accountability for sensitive materials; managed programs including security management, COMSEC control, and equipment accountability.
Executive Assistant
US Air Force
Barksdale AFB, LA
01.2007 - 01.2011
- Supported command-level leadership with executive scheduling, communications, and operational coordination across diverse stakeholders.
- Coordinated and prioritized executive engagements for two command-level offices, managing calendars, meeting logistics, distinguished visitor itineraries, and protocol support for conferences, symposiums, and recognition events.
- Served as a front-office focal point, answering phones and routing inquiries, screening and tracking correspondence, and maintaining communication channels across headquarters, subordinate units, and 25 partner organizations.
- Supervised administrative staff processing 450+ official documents and correspondence; prepared briefing materials and managed awards and recognition programs supporting morale initiatives across multiple units.
Education
Bachelor of Arts - HR Management
American Military University
10.2025
Certificate - Professional Management
Community College of the Air Force
01.2019
Associate of Science - Info Management
Community College of the Air Force
01.2009
Skills
- Collaboration Site Administration
- Document Control Discipline
- Travel and Expense Coordination
- Special Project Execution
- Complex Executive Operations
- Leadership Meeting Logistics
- Action Tracking and Reporting
- Stakeholder Communications
- Attention to Detail: Quality control of calendars, meeting materials, and tasking deliverables; suspense integrity; document accuracy; audit-ready records
- Customer Service: Front-office support to internal and external stakeholders; request intake and prioritization; responsiveness; expectation management; issue resolution
- Oral Communication: Professional communication with executives and customers; meeting facilitation support; clear status updates and action-item follow-through; tact and discretion with sensitive topics
- Problem Solving: Schedule conflict resolution; workflow standardization; action tracking improvements; collaboration folder organization; corrective actions to reduce rework and missed deadlines
- Productivity and Collaboration: Microsoft Office Suit, SharePoint, Shared drives
- Workflow Execution: Tasking and suspense tracking, Correspondence routing and control, Action trackers and roll-ups
- Governance and Compliance: SOP alignment, Inspection/audit readiness, Controlled information handling, Records lifecycle discipline
- Time management
- Multitasking
- Organizational skills
- Decision-making
- Project management
- Key decision making
- Training oversight
- Performance improvements
- Scheduling coordination
Timeline
Superintendent
US Air Force
01.2019 - 01.2023
Superintendent, Commander Support Staff
US Air Force
01.2018 - 01.2019
Executive Assistant/Administrative Supervisor
US Air Force
01.2014 - 01.2018
Executive Services Supervisor
US Air Force
01.2012 - 01.2014
Knowledge Management Supervisor
US Air Force
01.2011 - 01.2012
Executive Assistant
US Air Force
01.2007 - 01.2011
Certificate - Professional Management
Community College of the Air Force
Associate of Science - Info Management
Community College of the Air Force
Bachelor of Arts - HR Management
American Military University
SECURITY CLERANCE
Previously held DoD Top Secret eligible to obtain/maintain required accesses.