Julie Mays
Las Vegas,NV
Summary
Dynamic and customer-focused professional with extensive experience as a Server and Cocktail Server at high-profile venues including the Golden Nugget Hotel & Casino. Excelled in enhancing guest satisfaction and loyalty through exceptional service and a deep knowledge of beverages. Proven ability to work under pressure, demonstrating speed, efficiency, and a talent for upselling, significantly increasing sales.
Overview
16
16
years of professional experience
Work History
Cocktail Server
Golden Nugget Hotel & Casino
04.2023 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
Server
Golden Nugget Hotel & Casino
04.2015 - 04.2023
- Worked a wide variety of restaurants all within the golden Nugget such as Chart House, Salt Grass Steak House, and Claim Jumper
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
MGM Grand
12.2013 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Rainforest Cafe
01.2009 - 12.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
No Degree - Psychology
California State University, Fullerton
Fullerton, CASkills
- Exceptional Customer Service Skills
- Knowledge of wine, spirits, champagnes, and mixed cocktails
- Fast Learner
- Works well under pressure
- Speed and efficiency
- Alcohol awareness
- Coordinating with bartenders
Timeline
Cocktail Server
Golden Nugget Hotel & Casino
04.2023 - Current
Server
Golden Nugget Hotel & Casino
04.2015 - 04.2023
Server
MGM Grand
12.2013 - 03.2015
Server
Rainforest Cafe
01.2009 - 12.2013
No Degree - Psychology
California State University, Fullerton
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