Julie M. Branch
Longview,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
CRST Expedited
04.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Improved overall compliance, conducting regular audits to ensure adherence to industry standards.
Associate
Express Employment Professionals
01.2022 - 05.2022
- Represented company as a temporary employee of customer.
Mobile Crisis Counselor
Columbia Wellness
10.2018 - 11.2020
- Deescalated high-stress situations, utilizing effective communication techniques and crisis intervention strategies.
- Strengthened relationships between service providers by collaborating with hospitals, law enforcement agencies, schools, and other community partners in the interest of client wellbeing.
- Expedited the intervention process by efficiently triaging incoming calls and determining appropriate levels of response based on client needs.
- Enhanced team effectiveness through regular participation in staff meetings, trainings, and professional development opportunities.
- Developed strong rapport with clients from diverse backgrounds, demonstrating empathy and understanding while maintaining professional boundaries.
- Conducted follow-up calls, assessing client progress and adjusting treatment recommendations as needed to ensure ongoing success.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Grandmother's Companion
White Family
04.2010 - 07.2020
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Assisted with daily living activities, running errands, and household chores.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for client.
Counselor's Assistant
Columbia Wellness
01.2006 - 04.2010
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Maintained comprehensive client files according to program standards and physician requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Community Advisor
Easter Washington University
09.2002 - 06.2005
- Served as a resource for residents, connecting them with campus services and opportunities for personal growth.
- Organized educational workshops to promote academic success among the residential community members.
- Established connections with local organizations to arrange volunteer opportunities for interested residents.
- Promoted a safe community atmosphere by enforcing policies and addressing any violations swiftly.
- Managed administrative tasks, such as maintaining records of incidents and submitting detailed reports on time.
- Improved community engagement by organizing and facilitating regular events and activities.
Education
Bachelor of Science - Applied Psychology
Eastern Washington University
Cheney, WA06-2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Professional telephone demeanor
- Prioritization
- Administrative Support
- Microsoft Office Suite
Timeline
Customer Service Representative
CRST Expedited
04.2022 - 09.2024
Associate
Express Employment Professionals
01.2022 - 05.2022
Mobile Crisis Counselor
Columbia Wellness
10.2018 - 11.2020
Grandmother's Companion
White Family
04.2010 - 07.2020
Counselor's Assistant
Columbia Wellness
01.2006 - 04.2010
Community Advisor
Easter Washington University
09.2002 - 06.2005
Bachelor of Science - Applied Psychology
Eastern Washington University
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