Julie McAlister
Corpus Christi,TX
Summary
Dedicated professional with a proven track record in healthcare and business management, including a significant role at the Office of the Attorney General-Child Support. Excelled in personalized care and HIPAA regulations, enhancing patient service offerings and safeguarding sensitive information. Achieved notable improvements in provider performance and customer satisfaction through compassionate care and strategic business operations.
Overview
12
12
years of professional experience
Work History
Healthcare Provider
Self-employeed
07.2020 - 09.2024
- Evaluated provider performance using established benchmarks, identifying areas for improvement or recognition as needed.
- Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.
- Contributed to the development of new healthcare programs, enhancing service offerings for diverse patient populations.
Small Business Owner
Self Employed I
03.2017 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Administrative Clerk
Office of the Attorney General-Child Support
03.2013 - 01.2017
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Education
Associate of Arts - Education
Houston Community College
Houston, TX09-1978
High School Diploma -
Richard King High
Corpus Christi, TX07-1976
Skills
- Personalized Care Approach
- Vital Signs Assessment
- HIPAA Regulations Adherence
- Compassionate Patient Care
Timeline
Healthcare Provider
Self-employeed
07.2020 - 09.2024
Small Business Owner
Self Employed I
03.2017 - 06.2020
Administrative Clerk
Office of the Attorney General-Child Support
03.2013 - 01.2017
Associate of Arts - Education
Houston Community College
High School Diploma -
Richard King High
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