Summary
Overview
Work History
Education
Skills
Affiliations
Citations
SKILLS
Timeline
Generic
Julie McCardell

Julie McCardell

Mount Joy,PA

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

29
29
years of professional experience

Work History

Senior Practice Manager/Business Administrator

WellSpan Health – WS Medical Group OB/GYN
01.2019 - Current
  • Finance: Creates yearly budgets & monitors all aspects of three outpatient clinical location budgets providing weekly/monthly reports to Senior Leadership.
  • Manages monthly productivity metrics by providing Weekly/Monthly Cube Reports to Physicians & Senior Leadership.
  • Directs, plans, engages all levels of Administration in Project Management: Site Relocation, Decommission, Start Up. Work across multiple service lines to enhance patient experience.
  • Coordinates and integrates with high change management skills services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
  • Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
  • Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
  • In cooperation with departmental/service lines leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
  • Facilitates the purchasing of supplies, pharmaceuticals, and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
  • Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety.
  • Communicates operational issues to Sr. Director/Director of Operations to obtain timely and effective resolution.
  • Promotes reporting of events and tracks trends to identify potential improvement opportunities.
  • Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
  • Develops and prepares the annual budget for the practice. Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services.
  • Performs financial analysis for budget variances.
  • Recommends staffing levels, selects, and assigns staff; evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
  • When applicable works cooperatively with site department/entity leaders by providing input into annual performance reviews of facility staff.
  • Develops goals and objectives to meet the strategic/business objectives for the areas of responsibility.
  • Develops, establishes, and implements policies and procedures for dept./service line/entity operation, and which guide and support the provision of the dept./service line/entity’s service.
  • Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
  • Serves as a positive role model. Set service goals and expectations for the site(s). Implements service initiatives that support WellSpan service philosophies.
  • Compiles and analyzes data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice.
  • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  • Maintains professional growth and development.
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Conducts and/or participates in administrative meetings, as needed.
  • Reviews and signs off time keeping system for 40+ staff
  • Supervisor: Luann Hess, RN; Senior Clinical Outpatient Director

Practice Manager

UPMC Pinnacle Health Systems: Family Medicine
02.2017 - 01.2019
  • Supports the offices in positioning themselves to be able to adapt to rapidly changing market conditions through quality initiatives, ACO development, best practice models and efficient use of resources.
  • Works closely with the Director of Operations to promote the growth of physician services in keeping with PHMG goals and objectives.
  • Manages the completion of work lists related to patient billing including registration, denials, guarantor balances and ensures that waivers and consents are signed as per policy.
  • Reviews and works to reduce bad debt in the office.
  • Ensures that all encounters are closed, and charges are entered.
  • Audits charges, ensures that money is balanced, cash sheet is completed, and money is locked until it is deposited. Ensures that cash log is completed and accurate.
  • Completes statistical data sheets as assigned.
  • Ensures safe and efficient patient flow through the office setting. Responsible for patient satisfaction processes to ensure the highest patient satisfaction scores. Routinely discusses and reviews patient satisfaction metrics, goals, and current results with office providers and staff.
  • Coordinates duties assigned to staff to ensure that the employees are performing their duties in a manner to maintain a high level of patient care in an expedient manner.
  • Performs administrative duties, which include budgets/forecasts, finances, patient relations, provider schedules, patient billing, accounts payable, employee evaluations, and office safety. Responsible for same day patient access availability.
  • Ensures quality patient care throughout the Office. This includes but is not limited to following Patient Centered Medical Home guidelines, the Journey to Excellence Standards of Behavior and PHMG culture initiatives.
  • Maintains knowledge and ensures compliance with OSHA, Disaster Plan, and HIPAA.
  • Holds monthly management meetings where financial reports, patient satisfaction reports, quality reports and other office specific information is reviewed with all providers.
  • Offers constructive suggestions for the improvement of systems within UPMC Pinnacle Health Medical Group.
  • Ensures discharge processes for patients are seamless, including arrangement of follow up appointments. Conducts the coordination between hospitals, specialists and other service lines to improve clinical integration in the healthcare system.
  • Orients new employees to the operations and procedures of the Office.
  • Prepares monthly staffing schedule.
  • Conducts monthly staff meetings and attends weekly provider meetings
  • Maintains LEM/Success Factor goals and performs timely evaluations.
  • Ensures compliance with Pinnacle Health Medical Group and Pinnacle Health System policies.
  • Performs corrective action on non-provider staff with approval as needed following Pinnacle Health System Human Resource Policies.
  • Oversees medical supply, office supplies and pharmacy inventory.
  • Responds to patient concerns in an effective manner.
  • Participates in other duties, projects and assignments as assigned
  • Supervisor: Gina Pupo; Director of Outpatient Clinics
  • Supervised team of 40 office personnel.

Manager – Outpatient Call Center (simultaneous Position With Primary Care Listed Below)

Penn State Health
01.2013 - 02.2017
  • Serve as Call Center Knowledge Expert for Penn State Health and Milton S. Hershey Medical Center’s Phase II Call Center Construction by Planning, organizing, implementing, managing and evaluating all activities pertaining to outpatient call center functions for the System.
  • Created Call Center contingency pool to ensure optimal staffing coverage while demonstrating a working knowledge of key aspects in all outpatient areas, e.g., Orthopaedics, ENT, Family Medicine, etc.
  • Manage and ensure the successful performance of the business functions performed within the Call Center Operations, Service Levels, Discharge Appointment Scheduling (Inpatient and Outpatient) and ensure all Physician Referrals were completed within acceptable limits.
  • Assure appropriate staffing levels, performance and technology standards while serving as the Penn State Health’s call center content expert.
  • Collaborate with HMC departments, internal committees and individuals to develop operational procedures, service level reviews and update/review/revise existing policies that affect the Penn State Health System and Milton S. Hershey Medical Center as a whole.
  • Create and maintain Capital and Operational Budgets.
  • Served as Content Expert for 250+ Individual Clinic Automated Call Trees used across the Penn State Health System.
  • Work closely with Information Technology to create, update and maintain databases regarding call center metrics.
  • Developed and maintained flowcharted processes related to all aspects of call center functions to include trending and benchmarking of relevant statistical performance.
  • Supervisor: Christine Bachorz, MSN, RN, Senior Outpatient Director

Manager – Primary Care

Penn State Health
10.2011 - 01.2017
  • Outpatient Manager for 26 Physician Family Medicine Practice at Penn State Health including Radiology, Student Health and FCM Residents.
  • Supervisory Experience: Supervise 15 Front Office, 20 Nursing Staff and temporary employees.
  • Supervise and serve as content expert for all insurance billing and reimbursement questions.
  • Reports and monitors all patient and provider trend data.
  • Responsible for Creating and maintaining annual budgets, annual reports and other large-scale projects to include the implementation of Cerner’s Electronic Medical Records System (EMR)
  • Efficiency analysis; patient flow and other process; job descriptions; evaluations; compensation structuring under Penn State Health’s guidelines.
  • Assist with Phase I Call Center Development for Primary Care at Penn State Health.
  • Coordinates and instructs on an the job training system in Family Medicine for employees to ensure they have a thorough understanding of their job and have been cross trained to cope with emergencies. Prepares and maintains current position descriptions on all department position titles.
  • Interview and place applicants seeking permanent and/or part-time staff employment pertaining to the department.
  • Interviews, tests, employs and terminates employees consistent within appropriate standards.
  • Works with the Compliance Manager on new hire compliance issues and Center compliance issues.
  • Accounts payable/receivable and monthly account reconciliation.
  • Assists in reducing operating expenses and provide profitable months.
  • Supervisor: Christine Bachorz, MSN, RN

Financial Operations Manager

University of South Alabama
08.2007 - 10.2011
  • Financially responsible for the management of all CON Grants, Alumni Association and Foundation monies, Endowment Funds, student revenue, match fund and overhead accounts
  • Finance Manager for “Our Neighborhood Healthcare Clinic”. A Nurse Managed Urgent Care Clinic.
  • Operational Consultant for “ONHC”, the Nurse Managed Urgent Care Clinic.
  • Meet with Dean and provide monthly updates on all accounts and all Departmental Accounts.
  • Approve & sign all financial documents requiring signature for processing within each department, except those that require the Dean’s approval.
  • Oversee all financial aspects of new construction with respect to the College of Nursing and CON - Baldwin County. Authorize the purchase of needed equipment and/or supplies not requiring the Dean’s direct approval.
  • Assist the Dean in the overall day to day Administrative and Financial Management of the College of Nursing.
  • Collect, deposit and audit all Baccalaureate, master’s and Doctoral program student application fees.
  • Invoice, deposit and audit all Faculty Nursing Clinic fees.
  • Oversee the accounting and budgets for all departments within the College of Nursing, including the CON Baldwin County Branch. Meet Associate Dean monthly with financial updates and projections.
  • Compile and provide monthly freed-up salary report to Associate Dean’s/Chairperson and/or CON Dean
  • Identify and initiate cost transfers as required and provide CON Dean and Associate Dean’s with financial transfer report.
  • Provide communication with respect to the daily financial operation of the CON to the Health Sciences Division Business Manager.
  • Grants & Contracts Administrator
  • Supervise all grant secretaries in their daily financial duties.
  • Prepare monthly financial grant reports by initiating data extraction using Banner Software.
  • Review rate of expenditures with CON Dean and Grant PI monthly.
  • Meet with Grant PI monthly to inform them of their grant compliance with financial regulations.
  • Act as the Grants & Contracts liaison to ensure compliance with all State and Federal Grant guidelines.
  • Set and maintain appropriate level of effort percentages for all sponsored Faculty and Staff.
  • Recommend and initiate fiscal policies and procedures based on University, State and Federal guidelines.
  • Prepares Annual Budget for the college of Nursing and Baldwin Campus.
  • Identify funds and verify salaries for personnel paid from State Budget, General Funds, Foundation Accounts or Grants.
  • Supervise staff on all purchasing procedures, payment of invoices and faculty reimbursements.
  • Oversee the compilation of data for all electronic submissions to accreditation agencies.
  • Identify and allocate State funds for each department within the CON after Dean’s approval
  • Process Scholarship awards to Nursing Students each Semester and provide quarterly financial statements to the Dean and Director of Student Affairs.
  • Negotiate, monitor and maintain all nursing supply and maintenance vendor contracts.
  • Supervisor: Debra Davis, Dean, College of Nursing
  • Supported organizational expansion, establishing systems, and strategies for onboarding and accommodation of 50 new employees.

Practice Manager

Lancaster General Medical Group (LGMG); Crooked Oak Family Health Ctr.
10.2002 - 08.2007
  • Facilities Manager for Stand Alone Family Practice
  • Manages the day to day operations of a 4 physician, 20 employee Family Practice.
  • Supervisory Experience: Supervise Front Office, Nursing Staff and temporary employees.
  • Small Grants Administrator/Coordinator.
  • Supervise and knowledge of insurance billing and reimbursements.
  • Oversees three Supervisors in their daily activities.
  • Assists in the completion of annual budgets, annual reports and other large-scale projects (EMR)
  • Maintains all departmental accounts.
  • Works with Lancaster General Hospital in its Electronic Medical Records Implementation.
  • Coordinates and instructs on an the job training system in Family Medicine for employees to ensure they have a thorough understanding of their job and have been cross trained to cope with emergencies. Prepares and maintains current position descriptions on all department position titles.
  • Interview and place applicants seeking permanent and/or part-time staff employment pertaining to the department.
  • Interviews, tests, employs and terminates employees consistent within Lancaster General Hospitals appropriate standards.
  • Works with the Compliance Manager on new hire compliance issues and Center compliance issues.
  • Accounts payable/receivable and monthly account reconciliation.
  • Assists in reducing operating expenses and provide profitable months.
  • Reviews and approves weekly time records for faculty.
  • Supervisor(s): Gayle B. Sisbarro, M.D.; Jerry Gottlieb, M.D. (CEO – LGMG)
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Provided supervision and management to team of support personnel.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Consulted with healthcare professionals on business decisions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created and implemented organizational policies and procedures.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.

Outpatient & Business Manager

Medical University of South Carolina, Department of Orthopaedic Surgery
10.1996 - 10.2002
  • Supervisory Experience: Supervise Administrative Specialist and temporary employees.
  • Assists in the completion of annual budgets, annual reports and other large-scale projects.
  • Maintains all departmental accounts.
  • Coordinates and instructs on an the job training system in Orthopaedics for employees to ensure they have a thorough understanding of their job and have been cross trained to cope with emergencies.
  • Compile all financial data for the department including reconciliation of all accounts, employee PEAR forms, salary changes and yearly budget.
  • Efficiency analysis; patient flow and other process; job descriptions; evaluations; compensation structuring under UMA/MUSC guidelines.
  • Implement clinic schedules to maximize physician time and increase billing and collections, oversee completed medical insurance billing and recovery costs.
  • Works with the Compliance Manager on new hire compliance issues and departmental compliance issues.
  • Accounts payable/receivable; account reconciliation; journal posting on financial system, oversee billing for clinic
  • Assists in reducing operating expenses and provide profitable months.
  • Reviews and approves weekly time records for employees and faculty.
  • Work with the Administrator in the day-to-day management of the department
  • Interview and place applicants seeking permanent and/or part-time staff employment pertaining to the department.
  • Initiates required actions for recruitment and hire of all faculty candidates within MUSC Orthopaedics.
  • Work with the College of Medicine Dean’s office to facilitate faculty tenure and promotions, faculty evaluations and updates of the faculty database.
  • Implementation of any automated attendants, voicemail systems, etc. which reduce the staffing requirements and improve internal and external communications and enhance the overall staff’s efficiency.
  • Supervisor(s): Thomas Horn and Langdon A. Hartsock, M.D.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Education

BS - Business Administration (Finance)

University of South Alabama
Mobile, Alabama
05.1994

Teaching Credentials - CPT/ICD-9 Coding

Trident Technical College
Lancaster, PA

Skills

  • Epic Products, Cerner Products, Crystal Reporting, Excel, Oracle/Stratta Financial System, Vision Hospital System, SAS (Statistical Analysis), CMS, Crystal, UMS, SmartStream, SMS, Oversite, Oacis, and Kronos
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Affiliations

National Council of University Research Administrators (Member: 2001)

Citations

  • Journal of Molecular and Cellular Biology, 1993.
  • Journal of Biological Chemistry, 1993.
  • Journal of Bone and Joint Surgery, 1995.
  • The Foot and Ankle, November 1996.
  • The Foot and Ankle, January 1997.
  • Orthopaedic Journal, Volume 1, 2 & 3, 1998, 1999 & 2000.

SKILLS

Research: Supervised student workers and summer interns. Conducted tissue culture work, independent experiments (sickle cell) Penn State Medical Center, operate and maintain laboratory equipment (i.e., centrifuge, scintillation counter, radiation hood, Pipetteman), ordered laboratory supplies, photography (black/white and color), and scientific poster layouts. University of South Alabama.

Timeline

Senior Practice Manager/Business Administrator

WellSpan Health – WS Medical Group OB/GYN
01.2019 - Current

Practice Manager

UPMC Pinnacle Health Systems: Family Medicine
02.2017 - 01.2019

Manager – Outpatient Call Center (simultaneous Position With Primary Care Listed Below)

Penn State Health
01.2013 - 02.2017

Manager – Primary Care

Penn State Health
10.2011 - 01.2017

Financial Operations Manager

University of South Alabama
08.2007 - 10.2011

Practice Manager

Lancaster General Medical Group (LGMG); Crooked Oak Family Health Ctr.
10.2002 - 08.2007

Outpatient & Business Manager

Medical University of South Carolina, Department of Orthopaedic Surgery
10.1996 - 10.2002

BS - Business Administration (Finance)

University of South Alabama

Teaching Credentials - CPT/ICD-9 Coding

Trident Technical College

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