Patient Care Coordinator
American Sleep Medicine
09.2022 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
