Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am organized and dependable with a positive attitude. I have the willingness to take on responsibilities and or extra hours to meet the required goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Master Chief Deputy Clerk
Wise County and City of Norton Circuit Court Clerk’s Office
09.2005 - 07.2025
Processing and disburse all funds daily in the clerk’s office and ensure that the bank statements are properly balanced daily
Prepare and manage the state and local budgets for the office
Work with the jury management
Handle all the tax set offs through IRMS and the Department of Treasury
Order all supplies for the office
I am over disbursements of all restitution paid into the Circuit Court along with any other funds held for others
Prepare the office for the audit
Handle and disburse collection funds for the county for code 499
Handle all monthly closing on the 1st of the month to ensure all localities are paid timely
Request reimbursement funds monthly from Compensation Board
Handle all Technology Trust Funds
Handle the Commission funds on all State Revenue
Process reports using CARS monthly which balances the deeds monthly
Pay the Department of Treasury Form (270)
Oversee any case that may need to be deleted
Handle all recurring payments that come in monthly by ACH and give the defendant proper credit
Run all security reports on EACCESS
Assist any deputy clerk with any question they may have
Daily deposit
Balance 4 bank accounts monthly for the office
Make sure that all deputy clerks paperwork is compliance with the Compensation Board each year
General Receiver for the County was added this last year with over $700K alone to balance and add interest to timely each month to individual accounts.
Handle the POs for the Office
Managed salaries and raises for the office and worked with the Board of Supervisors on this
Prepare the local county budget, CIP budget, the State budget and TTF budget as well yearly
Teller/Customer Service Representative
FNB SOUTHEAST
01.2004 - 08.2005
Handled transactions and balanced daily
Customer Service Representative (CSR)
Was in training for loans
Opened new accounts
Stocked and balanced the ATM
Overseen the safety deposit boxes
Managed numerous calls, and emails daily
Made sure the other Tellers were balanced and got them change when they needed it
Assisted customers with inquiries, providing exceptional service to enhance client satisfaction.
Maintained cash drawer integrity through diligent cash handling and reconciliation practices.
Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
Head Vault Teller
BB&T BANK
02.2003 - 01.2004
Responsible for ordering and shipping money.
Responsible for assuring the other tellers had the proper amount of money in their teal and providing them change
Stocked and balanced the ATM
Customer Service Representative (CSR) opened new accounts
Overseen the safety deposit boxes
Properly processed deposits, withdrawals and payments for average of 80 customers daily.
Supported, trained and encouraged 12 employees to actively cross-sell financial institution service and product offerings.
Education
Bachelor of Science - PreLaw
Liberty University
Lynchburg, VA
04-2023
Associate of Applied Science - Paralegal Studies
Mountain Empire Community College
Big Stone Gap, VA
08.2005
Associate of Applied Science - Legal Assisting
Mountain Empire Community College
Big Stone Gap, VA
08.2005
Certificate - VCCA Career Development Program
Michigan University
Michigan City, MS
02.2020
Certificate - Certified Title Examiner
VCTE
Richmond, VA
02.2020
Skills
Meeting facilitation
Budgeting expertise
Effective management
Strong leadership
Project management
Project planning and development
Project scheduling
Project planning
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheet to help better track what I want to accomplish.
Supervised team up to 20 staff members.
Achieved positive results and feedback by working together on the issue at hand and giving positive feedback instead of being negative and not being willing to help.
Collaborated and listened to see what main issue is then front there we together will work on a way of learning and understanding.
Keep well documented notes.
I have been placed in a management role or received a promotion at every job I have had. This makes me feel good about my work standards.
Affiliations
I am affiliated with H and M Auto. My husband and I own and run a small garage in Norton, VA.
Certification
Bachelors Decree
Timeline
Master Chief Deputy Clerk
Wise County and City of Norton Circuit Court Clerk’s Office
Deputy Clerk /Special Services Associate at Jefferson County Office of the Circuit Court ClerkDeputy Clerk /Special Services Associate at Jefferson County Office of the Circuit Court Clerk