Julie McDermott
Chicago,IL
Summary
Detail-oriented professional with strong data entry and call handling skills. Known for exceptional problem-solving abilities and effective communication, ready to support team success and enhance customer relations in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Dispatcher
Meade Electric
Chicago, Illinois
04.2018 - Current
- Provided timely updates to customers regarding their orders or requests.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Identified locations and needs of callers to accurately send assistance.
- Managed incoming calls and prioritized urgent requests for electrical services.
- Documented service requests accurately in the company database for record-keeping.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
Assistant Manager
Carson's Pirie Scott
Chicago Ridge, Illinois
06.2016 - 04.2018
- Delegated work to staff, setting priorities and goals.
- Led team meetings to discuss progress and address challenges, fostering a collaborative environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in managing daily store operations and staff schedules.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Monitored employee performance and provided constructive feedback regularly.
- Facilitated team meetings to discuss goals, updates, and operational improvements.
Assistant Store Manager
Dress Barn / Dress Barn Woman
Chicago, Illinois
04.2012 - 06.2016
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted with daily store operations and team management tasks.
- Coordinated employee schedules and ensured adequate staffing levels.
- Oversaw inventory management and maintained product displays.
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and ensured satisfaction through effective communication.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
Assistant Shoe Manager
Carson's Pirie Scott
Chicago Ridge, Illinois
05.2002 - 04.2012
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff scheduling and training for enhanced team performance.
- Oversaw product inventory management and merchandising displays.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Implemented store policies and procedures to ensure compliance and efficiency.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Trained new employees on operational standards and best practices.
- Resolved customer complaints promptly and professionally.
- Trained new staff on proper cash handling procedures and store policies.
- Maintained accurate records of employee attendance, payroll, and other relevant data.
- Conducted regular performance reviews for employees and offered constructive feedback when necessary.
- Coordinated with the shop manager to ensure smooth operations of the store.
- Created weekly schedules for staff members, ensuring adequate coverage during peak hours.
- Analyzed monthly reports to identify areas of improvement within the store's operations.
- Performed daily opening and closing duties including counting money, reconciling tills, restocking shelves.
- Demonstrated strong leadership skills by motivating team members towards achieving common goals.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Education
High School Diploma -
MOUNT ASSISI ACADEMY
Lemont, IL05-1998
Some College (No Degree) -
Morton College
Cicero, ILSkills
- Data entry
- Team leadership
- Performance evaluation
- Effective communication
- Critical thinking
- Dispatching field personnel
- Problem-solving
- Customer relations
- Critical thinker
- Verbal and written communication
- Multitasking and organization
- Call handling
- Active listening
- Workflow prioritization
- Dispatching procedures
- Attention to detail
- Prioritizing calls
- Decision-making
Timeline
Dispatcher
Meade Electric
04.2018 - Current
Assistant Manager
Carson's Pirie Scott
06.2016 - 04.2018
Assistant Store Manager
Dress Barn / Dress Barn Woman
04.2012 - 06.2016
Assistant Shoe Manager
Carson's Pirie Scott
05.2002 - 04.2012
High School Diploma -
MOUNT ASSISI ACADEMY
Some College (No Degree) -
Morton College