Julie McKenny
Rosemount,MN
Summary
Demonstrated expertise in leadership, coaching, and development with the ability to recognize and nurture individual potential. I excel in implementing strategies to drive sales, surpass guest expectations, and inspire individual and team performance. My heightened situational awareness and keen sensitivity to others' emotions create an environment where people feel safe, valued, protected, and heard. This foundation naturally fosters trust and cooperation without the need for explicit demands.
Overview
24
24
years of professional experience
Work History
Family Caretaker and House Manager
McKenny Home
Rosemount, MN
09.2005 - Current
- Managed daily schedules, including appointments, extracurricular activities, and events for four children.
- Mastered strong multitasking skills while addressing the diverse needs of family members.
- Managed household budgets, ensuring efficient allocation of resources.
- Coordinated and organized all birthdays and holidays for four children.
- Hosted family celebrations with more than 20 people three times a year.
- As the primary caregiver, I successfully led two of my children through a six-year battle with chronic disease.
- I foster open and respectful communication within the family unit through empathy, active listening, accountability, dependability, and honesty.
- Collaborated with service providers, educators, and healthcare professionals to meet the diverse needs of four children.
- Handled unexpected situations and crises with composure, demonstrating problem-solving and crisis-management skills.
Advanced Esthetician
Cole's Salon
Apple Valley, MN
09.2017 - 03.2020
- Provided comprehensive skin care services, such as facials, chemical peels, and microdermabrasion.
- Performed waxing treatments on clients' faces and bodies.
- Consulted with clients to assess their individual needs and recommend appropriate treatments.
- Educated clients on proper skin care techniques and products to use at home.
- Maintained detailed records of client consultations, treatments provided, and product recommendations.
- Developed customized treatment plans for each client based on their individual skincare needs.
- Provided post-treatment instructions for all services rendered including aftercare advice regarding sun exposure, diet, lifestyle changes .
- Maintained cleanliness in the work area by following infection control protocols according to industry standards.
- Displayed excellent customer service skills when interacting with both internal and external customers.
- Stayed up-to-date on all relevant trends in the beauty industry through continuing education courses.
- Built positive client relationships and guided clients through treatments.
- Set up patient rooms and sterilized equipment.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Referred clients to medical personnel for treatment of serious skin problems.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Head Server
Chianti Grill
Burnsville , MN
02.2000 - 08.2017
- Resolved customer complaints professionally while maintaining positive relationships with customers.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Successfully resolved conflict and addressed challenges in a fast-paced restaurant environment. Including employee relations and employee/customer relations.
- Prioritized clear and respectful communication with teammates from all departments in the restaurant to ensure we exceeded guests' expectations.
- Assisted with training new servers.
Education
Bachelor of Arts - Liberal Arts, Communication
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Leadership
- Development
- Communication
- Empathy/ emotional intelligence
- Problem-solving
- Teamwork and Collaboration
- Relationship Building
- Budgeting and Finance
- Adaptability and Flexibility
- Attention to Detail
- Organization
- Calm under pressure
Accomplishments
Leveraging a potent blend of sales acumen, relentless drive, and interpersonal skills, I consistently exceeded sales targets throughout my career. As a server, I won numerous wine sales contests. As an esthetician, I consistently achieved the highest product sales performance, attesting to my ability to translate passion and expertise into tangible results.
Recognized for exceptional success as a server at Chianti Grill, I was invited to the prestigious National Restaurant Association Show in Chicago on an all-expenses-paid trip. The invitation underscored the trust and value placed in my innate relationship-building skills and strong business acumen by the restaurant owners.
Timeline
Advanced Esthetician
Cole's Salon
09.2017 - 03.2020
Family Caretaker and House Manager
McKenny Home
09.2005 - Current
Head Server
Chianti Grill
02.2000 - 08.2017
Bachelor of Arts - Liberal Arts, Communication
University of Minnesota - Twin Cities
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