Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie McNiece

Bloomfield,NY

Summary

Dynamic Account Development Associate at Trane Technologies with a proven track record in resolving customer disputes and enhancing satisfaction through effective communication and empathy. Skilled in public speaking and deadline orientation, I consistently contributed to sales growth and team morale while delivering exceptional service and tailored recommendations to meet customer needs.

Overview

29
29
years of professional experience

Work History

Account Development Associate

Trane Technologies
08.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Field Sales Representative

Lindt Chocolate
03.1996 - 01.2020
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Assisted management in identifying new market opportunities and expanding the company's customer base.
  • Maintained responsibility for 70 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
  • Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
  • Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
  • Improved product visibility through strategic placement of promotional materials and in-store displays.
  • Attended industry trade shows and conferences to establish valuable connections with potential clients and partners.
  • Maintained accurate and thorough records of leads and customer account information.
  • Surpassed monthly quotas regularly reflecting dedication towards achieving organizational goals.
  • Visited key customers repeatedly to promote retention and relationships.
  • Facilitated regular training sessions for new team members to quickly bring them up to speed on products and sales techniques.
  • Collaborated with cross-functional teams for successful product launches and marketing campaigns.
  • Continuously refined personal selling skills through attending workshops or seeking feedback from supervisors contributing to professional development.
  • Coordinated closely with internal departments such as logistics ensuring timely delivery of products thereby enhancing customer satisfaction levels.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.

Education

High School Diploma -

Rush Henrietta
Henrietta, NY
06.1982

Some College (No Degree) - Business Administration

Suny College At Brockport
Brockport, NY

Skills

  • Oral and written communication
  • Strategic thinking
  • Relationship building
  • Relationship management
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Self motivation
  • Goal setting
  • Professionalism

Timeline

Account Development Associate

Trane Technologies
08.2021 - Current

Field Sales Representative

Lindt Chocolate
03.1996 - 01.2020

High School Diploma -

Rush Henrietta

Some College (No Degree) - Business Administration

Suny College At Brockport

Similar Profiles

CREATE PROFILE
Julie McNiece