Julie McPherson
Yorktown,VA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work History
Office Manager
Cycle City Power Sports
Newport News, Virginia
03.2020 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided training to new hires on office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted with the preparation of budgets, forecasts and financial statements.
- Processed payroll accurately ensuring all employees were paid on time.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained general ledger integrity through review of account balances and transactions ensuring accuracy of information reported in the financial statements.
- Coordinated with external auditors during annual audit process to ensure timely completion of audits.
- Developed strategies to improve profitability by analyzing current trends in revenue and expenses.
- Served as primary contact for external auditors throughout year-end audit process.
Human Resources Manager
Amorys Seafood
Hampton , Va
10.2019 - 02.2021
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in developing succession planning strategies for key positions within the organization.
- Created job postings, tracked applicants and maintained applicant database.
- Managed human resources functions to ensure compliance with company policies.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Updated employee profiles with changes in job titles or salaries as required.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Conducted audits to ensure accuracy of payroll data.
- Reconciled bank statements and prepared and entered standard journal entries for month-end close.
Human Resources Manager
Roofing Supply Group LLC
Williamsburg , Va
07.2017 - 07.2019
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in developing succession planning strategies for key positions within the organization.
- Created job postings, tracked applicants and maintained applicant database.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Ensured compliance with federal, state and local employment laws.
Front of House Manager
Chili's Restaurant
Williamsburg , VA
04.2002 - 02.2011
- Handled guest complaints professionally and efficiently.
- Checked quality of food before it was served to customers.
- Managed reservations system including taking reservations over phone or online booking systems.
- Processed payments from customers using various payment methods.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Monitored dining room cleanliness and tidiness at all times.
- Tracked sales data and generated reports on sales trends within the restaurant.
Education
Gloucester High School
Gloucester, VASkills
- Office management
- Customer service
- Payroll administration
- Financial analysis
- Microsoft Excel
- Employee training
- Supplier management
- Document management
- Regulatory compliance
- Team building
- Communication skills
- Time management
- Process improvement
- Clear oral/written communication
- Data retrieval systems
- Report writing
- Administrative support
- Scheduling
- Staff hiring
- Technical support
- Clerical support
- Financial accounting
- Organizational skills
- Operations management
- Data entry
- Report preparation
- Business administration
Languages
English
Full Professional
Spanish
Elementary
Affiliations
- Softball player and coach for YCLL and Travel ball
References
References available upon request.
Timeline
Office Manager
Cycle City Power Sports
03.2020 - Current
Human Resources Manager
Amorys Seafood
10.2019 - 02.2021
Human Resources Manager
Roofing Supply Group LLC
07.2017 - 07.2019
Front of House Manager
Chili's Restaurant
04.2002 - 02.2011
Gloucester High School
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