Julie Meao
Long Beach,CA
Summary
Responsible Tatung of America with 14 years entering and managing digital copies of documents. Minimized physical file storage space by implementing systems for retrieval of digital files or archived documents. Highly skilled at working independently or with teammates to adjust scanners, organize scanned copies, identify inconsistencies and retrieve documents. Tatung of America with excellent data entry experience and computer knowledge. Talented at maintaining records in conventional and digital formats. Detailed with strong skills in record keeping and file maintenance. Superior knowledge of filing system and record labeling methods for easy retrieval from archives. Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Tatung of America with excellent data entry experience and computer knowledge. Talented at maintaining records in conventional and digital formats. Detailed with strong skills in record keeping and file maintenance. Superior knowledge of filing system and record labeling methods for easy retrieval from archives.
Overview
15
15
years of professional experience
Work History
Scanner
Yusen Logistics
04.2023 - Current
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Documented lending and receiving of records from storage to track and safeguard files.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Worked with internal staff to process documents and sent for closing.
Airport Passenger Service Agent
Airport Terminal Services Inc
04.2022 - Current
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
- Reduced missed flights through proactive communication of boarding times and gate changes to waiting passengers.
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
- Elevated the airport''s reputation for impeccable service by consistently providing exceptional customer care.
- Demonstrated adaptability in an ever-changing environment by staying current on industry regulations and company policies that affected daily tasks.
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
- Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Processed customer payments and enforced compliance with financial regulations.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Sales Associate
Tatung Of America
10.2015 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Import Clerk
Tatung Of America
08.2009 - 10.2015
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Supported warehouse operations by coordinating the efficient transfer of imported goods to appropriate storage locations.
- Managed multiple priorities simultaneously without compromising attention to detail or quality of work outputted.
- Negotiated competitive shipping rates with carriers, resulting in cost savings for both the company and its clients.
- Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
- Established strong relationships with clients, ensuring satisfaction through consistent communication and timely resolution of issues.
Education
Receptionist - Clerk
Job Corp
Los Angeles, CA06.1997
High School Diploma -
Long Beach School For Adults
Long Beach, CA06.1995
Skills
- Package handling
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Label Reading
- Sorting Packages
- Pallet Jack Operation
- Load Planning
- Packing boxes
- Labeling
- Product Packaging
- Box assembly
- Barcode Scanners
- Food Safety Regulations
- Box Building
- Quality Inspection
- Safety Protocols
- Hand-Eye Coordination
- Product Organization
- Product Inspection
- Quality Control
- Product Inspections
- Quality Assurance
- Crew Management
- Equipment Inspection
- Temperature Control
- Weighing and Measuring
- Reading Comprehension
- Supply Management
- Handling and sorting mail
- Workplace Safety
- Retail Sales
- Equipment monitoring
- Mail delivery
- Mail Sorting
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Order Processing
- Documentation
- Administrative Support
- Staff Training
- Filing
- Product Sales
- Coordination
- Order Fulfillment
- Stock management
- Sales closing
- Receiving support
Languages
Samoan
Full Professional
Timeline
Scanner
Yusen Logistics
04.2023 - Current
Airport Passenger Service Agent
Airport Terminal Services Inc
04.2022 - Current
Sales Associate
Tatung Of America
10.2015 - 04.2022
Import Clerk
Tatung Of America
08.2009 - 10.2015
Receptionist - Clerk
Job Corp
High School Diploma -
Long Beach School For Adults