Julie Medley
Indianapolis,IN
Summary
To pursue a new opportunity in a new existing field with a slightly different sales career as a Worldwide Account Manager. Aspire to expand sales experience in a new role which will challenge and enhance the sales experience.
Overview
20
20
years of professional experience
Work History
Customer Success Executive Global & Strategic
FedEx
01.2020 - Current
- Pioneer CSE in the brand-new CS realm at FedEx
- Responsible for growing and maintaining Global accounts while supporting WAM team members
- Working closely with 12 Global accounts at the C level while curating the most positive and memorable FedEx experience possible, cementing relationships and bonding our customers to the iconic FedEx brand.
Sales Executive-market Development
FedEx Services
08.2004 - 01.2020
- Streamlined operations and prioritized tasks for new business development and account implementation of mid-sized new and existing field accounts within Hoosier District (2004-2012) and Brickyard District (2012-2019).
- Successful in securing and maintaining medium to large local and secondary accounts.
- Experienced in maintaining and deepening customer relationships from C-level to hourly employee on dock and providing highest level of customer support.
- Consistently exhibiting core values of The Purple Promise to all customers no matter size or revenue potential.
FedEx Customer Success
FedEx
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Telecommunications
Ball State University
Muncie, INSkills
- Goal-Oriented
- Analytical mindset
- Salesforce expertise
- Existing Rapport with WW Account Base
- Established Track Record
- Firm Understanding of WW Account Needs and Expectations
- Ability to Listen, Analyze and Provide Appropriate Solutions
Skills Abilities - Communication
Excellent communication skills exhibited through daily interactions with customers looking for solutions to daily shipping questions. Ability to adapt and relate to a wide variety of professional personalities. From C-level contacts to middle management to warehouse employees and truck drivers, able to develop and maintain a positive and professional rapport which gives customers a sense of comfort and a trust level that personifies the Purple Promise. Complex problem solving skills as well as an ability to quickly absorb and process information. Self-motivated and experienced in maneuvering the multi-faceted FedEx portfolio. Attention to detail and organizational skills. Able to educate customers on ever changing rules and regulations within FedEx operation. Experienced with FedEx Express, Ground, Home Delivery, Smart Post, International and Freight portfolios.
Awards
- FedEx Services Ambassadors Club Candidate 2024
- FedEx Services Ambassadors Club Winner 2006
- Citadel Communications Corp. “Stellar Seller” Award 2001 and 2002
Timeline
Customer Success Executive Global & Strategic
FedEx
01.2020 - Current
Sales Executive-market Development
FedEx Services
08.2004 - 01.2020
FedEx Customer Success
FedEx
Bachelor of Science - Telecommunications
Ball State University
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