Julie Mesenburg
Columbus
Summary
Experienced in delivering exceptional customer service and meeting client requirements. Excel at utilizing effective communication techniques to foster strong customer relationships. Proven track record of problem-solving and keen focus on building customer loyalty. Consistently strive to exceed expectations and ensure customer satisfaction.
Overview
29
29
years of professional experience
Work History
Volunteer
Haven Senior Living
12.2022
- Help with events
- Assist residents in weekly shopping trips
Volunteer
Haven Senior Living
12.2022
- Help with events
- Assist residents in weekly shopping trips
Bowling Green State University
05.2013
- Creative Writing Award
- Dean's List
Store Manager
Starbucks
09.2023 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hire, train, and mentor new staff members.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Managing Owner
Avo Modern Mexican
01.2020 - Current
- Helped create, open, and manage 7 successful full service restaurants since 2017
- Created cocktail menus and bar programs at each location
- Managed a team of 20+ employees per location, overseeing daily operations of high volume restaurants
- Developed and implemented policies and procedures to improve operational efficiency
- Responsible for ensuring customer satisfaction, safety, and quality of food services
- Trained and coached staff on customer service, food safety, and proper food handling techniques
- Implemented cost-saving measures and menu optimization strategies to reduce waste and maximize profits
- Monitored and maintained inventory of food supplies and equipment, and placed orders as necessary
- Assisted with the development and implementation of marketing strategies to promote food services
- Worked closely with vendors to ensure quality ingredients and timely delivery of supplies
Managing Owner
Char Whiskey Bar & Grille
11.2019 - Current
Managing Owner
Indie E 4th
01.2022 - 06.2023
Managing Owner
Lago Coastal Cafe
05.2019 - 10.2022
Managing Owner
Barra Tacos & Cocktails
06.2017 - 10.2020
Specialist E4
United States Army
03.1996 - 12.1998
- Honorable Discharge E4 rank
Education
Bachelor of Liberal Studies - Sociology and English
Bowling Green State University
Bowling Green, Ohio05.2013
Skills
- Detail Oriented
- Reliable
- Professional
- Positivity
- Customer Relations
- Leadership
Military Service
United States Army, 03/96, 12/98, E4, Honorable
Timeline
Store Manager
Starbucks
09.2023 - Current
Volunteer
Haven Senior Living
12.2022
Volunteer
Haven Senior Living
12.2022
Managing Owner
Indie E 4th
01.2022 - 06.2023
Managing Owner
Avo Modern Mexican
01.2020 - Current
Managing Owner
Char Whiskey Bar & Grille
11.2019 - Current
Managing Owner
Lago Coastal Cafe
05.2019 - 10.2022
Managing Owner
Barra Tacos & Cocktails
06.2017 - 10.2020
Bowling Green State University
05.2013
Specialist E4
United States Army
03.1996 - 12.1998
Bachelor of Liberal Studies - Sociology and English
Bowling Green State University
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