Julie Milburn
Douglasville ,GA
Summary
Personable VIP Hostess recognized for productivity and efficiency in task completion. Skilled in client relationship management, event coordination, and upscale service provision. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and loyalty. Committed to creating memorable experiences through exceptional service standards. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
VIP Hostess
Follies international
Atlanta, Georgia
01.2024 - Current
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Assisted in seating guests and providing them with menus.
- Provided information about available services and amenities to VIP clients.
Waitress
Trop inc.
Atlanta, GA
02.2014 - 01.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Front Desk Receptionist
Presidential Auto Source
Decatur, GA
05.2015 - 05.2018
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Education
High School Diploma -
Republic High School
Republic, MO05-2007
Certification - Property Management
Institute of Real Estate Management Irem.org
Chicago, ILSkills
- Exceptional communication
- Guest Relations
- Brand representation
- Discretion and Confidentiality
- Office Organization
- Appointment confirmation
- File Organization
- Inventory Control
- Customer Service
- Appointment Scheduling
- Telephone Etiquette
- Problem-solving skills
- Time Management
- Customer assistance and interaction
Timeline
VIP Hostess
Follies international
01.2024 - Current
Front Desk Receptionist
Presidential Auto Source
05.2015 - 05.2018
Waitress
Trop inc.
02.2014 - 01.2024
High School Diploma -
Republic High School
Certification - Property Management
Institute of Real Estate Management Irem.org
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