Julie Miles
Moraga,CA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Lead and direct retail pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors.
Overview
26
26
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
Hudson, MA
12.2019 - 03.2023
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Conducted quarterly reviews of employees' performance against established goals.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Trained pharmacy interns and newly hired technicians.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Administered vaccines to immunize patients against communicable diseases.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Managed weekly schedules and requests for leave.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Communicated with patients with compassion while keeping medical information private.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Assisted in resolving conflicts between staff members in a professional manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Pharmacist
CVS Pharmacy
Hudson, MA
01.2010 - 11.2019
- Administered vaccines to immunize patients against communicable diseases.
- Monitored current literature sources to keep informed about new developments in pharmacy practice and the pharmaceutical industry.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Pharmacy Manager
CVS Pharmacy
Belmont, MA
01.2006 - 12.2009
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Pharmacy Manager
CVS Pharmacy
Newton, MA
12.2002 - 12.2005
- Solicited medical history information from patients to provide best and most effective medical advice.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Conducted quarterly reviews of employees' performance against established goals.
- Trained pharmacy interns and newly hired technicians.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Managed weekly schedules and requests for leave.
- Communicated with patients with compassion while keeping medical information private.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
Pharmacist
CVS Pharmacy
Waltham, MA
06.1997 - 08.2002
- Solicited medical history information from patients to provide best and most effective medical advice.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Recruited, hired and trained new medical and facility staff.
- Trained pharmacy interns and newly hired technicians.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Communicated with patients with compassion while keeping medical information private.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Pharmacy
Massachusetts College Of Pharmacy
Boston, MA05-1997
Skills
- Regulatory Compliance
- Training and Mentoring
- Performance Metrics
- Improving Processes
- Leadership
Timeline
Pharmacy Manager
CVS Pharmacy
12.2019 - 03.2023
Pharmacist
CVS Pharmacy
01.2010 - 11.2019
Pharmacy Manager
CVS Pharmacy
01.2006 - 12.2009
Pharmacy Manager
CVS Pharmacy
12.2002 - 12.2005
Pharmacist
CVS Pharmacy
06.1997 - 08.2002
Bachelor of Science - Pharmacy
Massachusetts College Of Pharmacy