JULIE M. KEEP
Lake City,PA
Summary
Resourceful Inside Claims Representative known for high productivity and efficient task completion. Skilled in claims analysis, negotiation, and customer service, ensuring thorough investigation and swift resolution of claims. Excel in communication, problem-solving, and time management, leveraging these soft skills to effectively handle multiple claims with precision and empathy.
Analytical professional in the insurance investigation field known for high productivity and efficient task completion. Skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Inside Claims Representative
Erie Insurance Group
Erie, PA
06.2009 - Current
- 2024-Inside Claims Representative II
- Developed strong knowledge of claims process
- Achieved strong working knowledge of the technologies utilized by EIG
- Processed over18,000 claims through completion
Financial Aid Administrator/Director
Erie Institute of Technology
Erie, PA
01.2005 - 12.2009
- School removed from Hightened Cash Monitoring I
- Achieved a successful Program Review
- Assisted school in recovery of substantial losses from poor record keeping
Financial Aid Administrator
Erie Business Center
Erie, PA
01.1996 - 01.2005
- Contributed to increased enrollment of35%
- Decreased Cohort Default Rate by7% during first3 years of employment
- Suggested new policies and procedures that increased earnings by up to20%
- Created and was President of the Alumni Connection
Reception/Customer Service
Bob Ferrando Ford Lincoln Mercury
Girard, PA
01.1998 - 01.2000
- Answered Multi-line phone system
- Assisted13 Salesmen and4 managers with customer service
Assembly/Warehouse/Drill Press Operator/Plastics
Career Concepts
Girard, PA
01.1993 - 01.1996
- Performed various positions at several locations in the Girard, Fairview and Millcreek areas developing several useful skills in a shop environment
Military Police Officer/Administrative Specialist
US Army/US Army Reserves/IRR
01.1985 - 01.1993
- Provided post security/Garrison duty
- Served as desk clerk at Provost Marshall’s Office responsible for weapons maintenance, communications equipment, NCIC and NLETS, daily blotter and journal entries
- Security Clearance (undisclosed)
Executive Assistant to Senior Vice President of Operations
Symbiot Business Group
Erie, PA
01.2005
- Travel arrangements
- Scheduling /Meeting Agendas/ Minutes
- Organized National Executive Meetings (Erie area)
Education
B.A. - Business Administration
Edinboro University of PA
Edinboro, PA01.2003
A.S.B. Degree - Secretarial Science, Executive Administrative Assistant
Erie Business Center
Erie, PA01.1997
Skills
- MS Word
- MS Excel
- MS Outlook
- MS Access
- MS Publisher
- MS Power Point
- MS OneNote
- Word Perfect
- MS Works
- Lotus1-2-3
- Paradox
- AS-2 (dbase)/ AS-3 (dbase)/ ODBC (dbase)- Financial Aid Packaging Software
- OC://Web Connect – One Link – Data Link – Financial Aid online systems
- NCIC (dbase) / NLETS (dbase)
- PC using Operating Systems Windows95 through XP and Edge
- All forms of facsimile (software, systems, and machines)
- Electronic Postage system
- Copiers, Scanners, and various other office equipment
- Interpersonal - Leadership
- Oral communications Written communications
- Technical Report Writing
- Information Processing
- Desktop Publishing
- Multi-Line phone systems
- Self-starter
- Automated page folding system
- Multi-tasking
- Digital Camera
- Income Tax Preparation
- Web Turbo Tax
- Web Tax Act / Intuit Tax system
- Security Clearance
- Press Releases
- Dictation/Transcription
- Concur expense software
- Workflow management
- Claims analysis
- Legal compliance
- Policy interpretation
- Verbal communication
- Claims investigation
- Policy investigations
- Accident scene investigations
- Team collaboration
- Self motivation
- Team building
- File and record management
- Support litigation
- Critical thinking
- Workload prioritization
- Legal proceedings
- Public speaking
- Customer service
- Time management
- Legal document interpretation
- Investigation techniques
- Payment processing
- Computer skills
- Written communication
- Active listening
- Multitasking Abilities
- Team leadership
- Communication skills
- Insurance policy knowledge
- Effective communication
- Adaptability
- Customer service and support
- Teamwork
- Evidence collection
- Claims evaluation
- Investigate claims
- Verbal and written communication
- Microsoft publisher
- Conflict resolution
- Analytical skills
- Report and records review
- Microsoft Office Suite
- Information gathering
- Fraudulent claims investigation
Certification
- 2005-2018 – all required Erie Insurance Training
- CMS/ECC
- AINS21A
- Touch typist – certified at63 wpm (1997) – currently at70 wpm
- Shorthand – certified at100 wpm (1997)
- Word Processing
- Sales Promotion
- Skill Testing
- Presentations – Oral and using presentation equipment
- Business Law
- State Civil Service Commission test – Job codes: L0031/L0032/00210/00220 – scored98
Training
- United States Armed Forces Academy Reserve Training School Certificate, Administrative Specialist Fort Meade, MD June1988
- United States Army Military Police Corpse Diploma, Military Police Officer Fort McClelland, AL March1986
- SFA and FSA COACH – Online Training PHEAA/Don Raley Institute1998
- FISAP – Online Training PHEAA/Don Raley Intermediate Institute1999
- PASFAA Conference –1998 DataLink update training (RFMS)1999
- Support Staff Seminars, PA Financial Aid Training Program –1998
- MPN Training 2000
- PHEAA Mentor (round table)2000 AES Fall Workshops1999 -2004
- Default Prevention –2002 COD – online Training -2004
Affiliations
- American Legion, Post494 –Girard,PA
- LECA
Timeline
Inside Claims Representative
Erie Insurance Group
06.2009 - Current
Financial Aid Administrator/Director
Erie Institute of Technology
01.2005 - 12.2009
Executive Assistant to Senior Vice President of Operations
Symbiot Business Group
01.2005
Reception/Customer Service
Bob Ferrando Ford Lincoln Mercury
01.1998 - 01.2000
Financial Aid Administrator
Erie Business Center
01.1996 - 01.2005
Assembly/Warehouse/Drill Press Operator/Plastics
Career Concepts
01.1993 - 01.1996
Military Police Officer/Administrative Specialist
US Army/US Army Reserves/IRR
01.1985 - 01.1993
- 2005-2018 – all required Erie Insurance Training
- CMS/ECC
- AINS21A
- Touch typist – certified at63 wpm (1997) – currently at70 wpm
- Shorthand – certified at100 wpm (1997)
- Word Processing
- Sales Promotion
- Skill Testing
- Presentations – Oral and using presentation equipment
- Business Law
- State Civil Service Commission test – Job codes: L0031/L0032/00210/00220 – scored98
B.A. - Business Administration
Edinboro University of PA
A.S.B. Degree - Secretarial Science, Executive Administrative Assistant
Erie Business Center
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