Julie Mock
Raleigh,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
25
25
years of professional experience
Work History
Owner and photographer
Julie Mock Photography
- Consulted with customers to assess needs and propose optimal solutions
- Managed day-to-day business operations
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards
- Managed pre-production tasks such as location scouting, equipment preparation, and conceptualization of creative ideas
- Captured memorable moments for clients with an artistic eye for composition, lighting, and storytelling
- Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail
- Digitally edited photos to enhance appearance
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization
- Leveraged camera gear and equipment to express creative vision
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
Inside Sales Representative
AT&T
- Managed friendly and professional customer interactions
- Answered customers' questions regarding products, prices, and availability
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
Photographer
Bella Baby Photography
01.2003 - 02.2024
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Planned and prepared for on-location and studio shoots
- Digitally edited photos to enhance appearance
- Photographed high-quality images for various print and digital projects
- Edited, toned, captioned, and uploaded photographs for publication
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects
- Scheduled studio appointments to shoot wide variety of subjects
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals
- Displayed portfolio to show off best work to potential clients and promote skills and value
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Dog Foster Care Provider
Saving Grace Animal AdopCon
01.2015 - 01.2020
- Maintained accurate records of adult and youth canine progress, including medical appointments and medication
- Enhanced the well-being of foster adult and youth dogs by providing a safe, nurturing environment
- Collaborated with foster care leaders and support teams to ensure proper care for each individual dog in the foster system.
Inside Sales
IBM
01.1999 - 01.2003
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Managed friendly and professional customer interactions
- Answered customers' questions regarding products, prices, and availability
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge
- Set up new accounts, established customer credit and set up payment methods
- Used CRM software to maintain detailed contact logs and account records.
Education
Bachelor of Science - Business Management
North Carolina State University
Raleigh, NC12.1997
Associates Degree - General Studies
Louisburg College
Louisburg, NC05.1994
Skills
- Digital enhancements
- Relationship Building
- Customer Relations
- Digital Photography
- Strong compositional skills
- Exceptional customer service
- Office administration
Personal Information
Title: Administrative Assistant
References
- Kim Ray, Human Resources, Cisco Systems
- Amy Ames, Regional Manager, Bella Baby Photography
Timeline
Dog Foster Care Provider
Saving Grace Animal AdopCon
01.2015 - 01.2020
Photographer
Bella Baby Photography
01.2003 - 02.2024
Inside Sales
IBM
01.1999 - 01.2003
Owner and photographer
Julie Mock Photography
Inside Sales Representative
AT&T
Bachelor of Science - Business Management
North Carolina State University
Associates Degree - General Studies
Louisburg College