Julie Montano`
Pahrump,NV
Summary
Dynamic professional with extensive experience at NRSI Inc, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in cash handling and employee training, driving operational efficiency and fostering a positive team environment. Committed to upholding safety standards and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Gaming Bartender
NRSI Inc
Las Vegas, Nevada
04.2013 - 02.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Maintained an organized bar area including stocking of beverages, liquor, glassware, garnishes and other supplies.
- Followed health safety standards while handling food items and cleaning utensils and equipment.
- Greeted frequent visitors by name and explained new promotions.
- Monitored customer behavior to ensure compliance with alcohol laws and regulations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .
- Collected payments from customers for drinks served and Cigarettes.
- Verified age identification when serving alcoholic beverages to customers.
- Adhered to company policies regarding responsible beverage service practices.
- Operated POS system correctly while processing orders accurately and efficiently.
Assistant Manager
NRSI Inc
Las Vegas, NV
11.2017 - 08.2018
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with safety regulations and company policies.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Certificate - Phlebotomy
Wagner Training Institute, Inc.
Redlands, CA04-2009
Certificate - Medical Assistant
California Paramedical & Technical College
Riverside, CA01-1994
Skills
- Customer service
- Cash handling
- Inventory management
- Point of sale
- Customer relationship management
- Employee training
Timeline
Assistant Manager
NRSI Inc
11.2017 - 08.2018
Gaming Bartender
NRSI Inc
04.2013 - 02.2025
Certificate - Phlebotomy
Wagner Training Institute, Inc.
Certificate - Medical Assistant
California Paramedical & Technical College
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