Julie Moore

• Educated patients on health maintenance, disease prevention, and treatment options.
• Advised family members on the best course of action for their loved ones' healthcare needs.
• Managed complex cases involving multiple diagnoses or treatments.
• Provided emotional support to families facing difficult decisions about a loved one's care.
• Attended continuing education courses to stay up-to-date on current trends in nursing practice.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
• Conducted intake assessments with patients and relatives to gather case history.
• Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed.
• Assisted clients in identifying available community resources such as housing options, transportation assistance, employment opportunities.
• Created discharge plans that focused on the continued success of the client after leaving the program.
• Participated in continuing education classes related to Case Management and Mental Health topics.
• Met regularly with supervisor to review caseloads, provide updates on client progress and status changes, discuss any potential issues or concerns related to cases being managed.

• Developed and implemented risk management plans to ensure compliance with regulatory standards.
• Provided advice on how to improve existing procedures, processes and policies related to risk management.
• Conducted detailed research into industry trends, regulations, best practices and other relevant information related to the organization's risk profile.
• Performed periodic reviews of internal controls to identify areas of improvement or weakness in the system.
• Prepared reports outlining findings from risk assessments and recommended corrective actions.
• Identified opportunities for process improvements within the organization's operational environment through analysis of current processes and procedures.
• Gathered data from various sources such as surveys, interviews, focus groups, analyzed it using statistical techniques and prepared reports summarizing findings and conclusions.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Improved processes and procedures to achieve key performance metrics.
• Documented and reported on key risks and recommended mitigation strategies.

Same as above details for case management.

• Identified opportunities for process improvements based on observations during rounds.
• Developed and implemented patient safety policies, procedures, and standards.
• Conducted risk assessments to identify potential areas of concern in patient care.
• Monitored healthcare staff for compliance with safety protocols and regulations.
• Investigated incidents of errors and near misses to identify root causes and prevent recurrence.
• Provided education and training sessions on patient safety topics to healthcare personnel.
• Assisted with the development of corrective action plans following adverse events or incidents.
• Coordinated implementation of new technology initiatives related to improving patient safety outcomes.
• Evaluated existing processes for effectiveness against established goals and objectives related to patient safety.
• Prepared detailed reports summarizing monthly performance metrics related to patient safety.
• Documented compliance reviews conducted at various sites within the health system.

• Conducted performance reviews of nursing staff members to identify areas for improvement.
• Provided staff education and training on new equipment, techniques, and processes.
• Assisted in the recruitment and selection of qualified nursing personnel.
• Resolved conflicts among medical staff in a professional manner.
• Coordinated scheduling of staff to meet departmental needs.
• Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties.
• Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data.
• Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
• Advised nursing managers on strategies for improving operational efficiency.
• Investigated complaints from patients regarding their care experience.
• Implemented evidence-based practice initiatives into daily operations.
• Provided patients with direct nursing care during periods of department short-staffing.
• Answered questions and addressed concerns from employees promptly through email, phone and in person.
• Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
• Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
• Coordinated and led in-services to facilitate nursing leadership development and career growth.

Worked as staff ICU RN from 1993 until (2004)I returned to graduate school and moving into management/leadership roles.