Hi, I’m
Julie Moore
Host Manager
Sheffield Lake,OH
"You owe it to yourself to be the best you can be."
Christian Pulisic
Summary
Ambitious Hostess Manager with proven track record of creating successful food service operations, managing staff, and increasing profits. Extensive experience in menu design, ordering supplies, and creating innovative solutions to food service challenges. Well-versed in hospitality standards and a natural knack for building relationships with customers.
Overview
3
years of professional experience
1
Certification
Work History
Texas Roadhouse
Hostess Manager
01.2023 - 09.2024
Job overview
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Gordon Food Service
Cashier/Sales Associate
06.2021 - 09.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
The Cardinal Scoop
Ice Cream Server/Cashier
05.2021 - 08.2023
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
University of DaytonDayton, OH
Bachelor of Science from Business Management
05.2027
Lorain County Community CollegeElyria, OH
Bachelor of Science from Management in Applied Business
05.2027
Brookside High SchoolSheffield Lake, OH
High School Diploma
06.2023
Skills
Reservation Management
Employee Scheduling
Brand representation
Food Safety Compliance
Guest Relations
Critical Thinking
Coaching and Mentoring
POS Terminal Operation
Investigating Complaints
Managing Reservations and Large Parties
Team Leadership
Reliable and Responsible
Certification
- CPR/AED Certification
- Ohio Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Hostess Manager
Texas Roadhouse
01.2023 - 09.2024
Cashier/Sales Associate
Gordon Food Service
06.2021 - 09.2024
Ice Cream Server/Cashier
The Cardinal Scoop
05.2021 - 08.2023
University of Dayton
Bachelor of Science from Business Management
Lorain County Community College
Bachelor of Science from Management in Applied Business
Brookside High School
High School Diploma
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursCompany CulturePersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office