Julie Moose
Greensboro,NC
Summary
Dynamic and results-driven professional with extensive experience at Sheetz, Starbucks, and Walgreens excelling in customer service and inventory management. Proven track record in enhancing operational efficiency and reducing shrinkage through effective team training and relationship building. Adept at problem resolution and fostering a collaborative work environment, ensuring optimal customer satisfaction and team performance.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Sheetz
08.2019 - Current
- Maintaining and rotating stock
- Food service - Servsafe certified
- Ensuring food codes for optimal customer safety
- Receiving and stocking product as delivered
- Vendor receiving
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Inventory Specialist Manager
Walgreens
01.2016 - 08.2025
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Optimized order fulfillment process, reducing time from order placement to shipment.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Facilitated training sessions for new staff on inventory management software, boosting team productivity.
- Reduced waste by identifying and addressing issues in stock rotation practices.
Store Manager
Starbucks
11.2016 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduling for 25+ employees
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Sheetz
08.2003 - 10.2016
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
General Studies
Canton South High School
Canton, OH06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Team Building
- Inventory management
- Shrink/loss prevention
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint resolution
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Staff training
- Quality control
- Store maintenance
- Stock management
- Quality assurance controls
- Key holder experience
- Delivery scheduling
- Warehousing functions
Timeline
Customer Service Representative
Sheetz
08.2019 - Current
Store Manager
Starbucks
11.2016 - 12.2019
Inventory Specialist Manager
Walgreens
01.2016 - 08.2025
Store Manager
Sheetz
08.2003 - 10.2016
General Studies
Canton South High School