JULIE MORRIS
Daytona Beach,FL
Summary
I have over 29 years in experience in the medical field. I was an a office manager for a Family Practice Dr for 12 years before coming to AdventHealth. I have worked in the Pre Access Department for over 15 years now and where I have learned the process of verifying insurances, working up estimates, collecting copays, deductibles and coinsurance's and making sure that authorizations are obtained for surgical procedures. I have a good relationship with all the offices that I deal with on a daily basis when it comes to making sure that authorizations are in place. I have work experience with Cerner, Athena and now Epic.
Overview
27
27
years of professional experience
Work History
Pre Access
AdventHealth Daytona Beach
06.2009 - Current
- I currently work with Dr offices making sure that we have authorizations for surgeries prior to patient coming in.
- Talk to patients on the phone regarding what they would owe for their surgeries
- Pre- reg'd accounts and updated demographics
- Authorization follow up's
- I also drew blood when needed.
- Provided outstanding and professional customer service to promote positive patient experience.
- Streamlined communication between healthcare providers and patients for improved care coordination.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Medical assistant / Office Manager
Dr Rizalina Leuterio
09.1997 - 05.2009
- Observed and documented patient status and reported patient complaints to the case manager.,Read and recorded temperature, pulse and respiration,Collected urine and fecal samples, Prepared patient rooms prior to their arrival ,Performed routine tests such as urine dip stick, vision and hearing tests, Drew blood, Talked to patient about medication samples, Gave shots, Helped with referrals, Call backs, and faxed all clinical information in on patient's in Our CHF program.
- I was also the office manager and dealt with all things that came with that job.
- I had meetings with my staff, answered any questions regarding the way the office was ran, I dealt with angry patients and family members, made deposits , wrote lab slips, wrote orders and called patient's with results
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2012
Medical Assisting -
Daytona State College
Daytona Beach, FL01.1997
High School Diploma -
Mainland High School
Daytona Beach, FL05.1991
Skills
- Understanding insurance authorization process
- Understanding insurance verification process
- Able to communicate effectively with Dr offices
- Medical terminology knowledge
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Money Handling
- Patient check-in
- Patient Education
- Phone and Email Etiquette
- Payment Processing
- EMR
- Caring and Empathetic
Timeline
Pre Access
AdventHealth Daytona Beach
06.2009 - Current
Medical assistant / Office Manager
Dr Rizalina Leuterio
09.1997 - 05.2009
Associate of Arts -
Daytona State College
Medical Assisting -
Daytona State College
High School Diploma -
Mainland High School